Keyholder

The Paper Store; Wareham (MA); On-site; USD 22,041 - 24,796; Full time

Job summary

The Paper Store is seeking a Key Holder to deliver world-class customer service in a fast-paced retail setting in Wareham, MA. You will greet customers, understand needs, explain product features, and help drive sales while maintaining visual standards.

This role reports to the Store Team Leader, supports all sales channels, and captures customer data at the POS. Prior retail leadership and the ability to lift up to 50 lbs are preferred.

Qualifications

• Experience in retail or customer service environment preferred.
• Ability to lead a team and influence others.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Greet and assist customers with a friendly, proactive approach.
• Upsell products and communicate features/benefits to customers.
• Maintain merchandising standards and store appearance.
• Support store operations including opening/closing procedures and POS accuracy.

Skills

Customer service

Leadership

Sales

Team player

Tools

POS systems

Microsoft Office

Job description

Job Details

Location: 0023 – Wareham, MA – Wareham, MA 02571. Salary Range: $16.00 – $18.00 hourly.

The Paper Store is committed to being the premiere destination for all of our customers’ gift‑giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

Key Holders are responsible for delivering world‑class service, achieving sales goals, and maintaining merchandising standards in a fun and fast‑paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.

Key Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering world‑class service:
  • Greet and welcome every customer warmly and with enthusiasm.
  • Understand customer needs by asking open‑ended questions.
  • Explain product features and benefits in relation to the customers’ needs by providing in‑depth product knowledge.
  • Suggest additional items to build onto sales by utilizing effective selling techniques.
  • Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador:
  • Build customer loyalty by being friendly, attentive and respectful of customers.
  • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
  • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required.
  • Maintain professional presentation in attire, demeanor, appearance, and compliance with the company dress code.
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales.
• Consistently capture accurate and valid customer information at the POS.
• Maintain awareness of all current promotions and process them correctly at the point of sale.
• Demonstrate the ability to make decisions with sound judgment, in the best interest of the TPS customer, store team, and business.
• Continuously train and coach associates on GUEST service behaviors and assigned tasks.
• Demonstrate a desire to participate in training and development utilizing all training resources available.
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors.
• Merchandise product following company visual guidelines and visual standards.
• Demonstrate fundamental knowledge of computers, systems and programs relevant to the position.
• Uphold store maintenance and cleanliness standards.
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations).
• Perform management functions as expected, including but not limited to opening and closing the store, managing POS, supervising the sales floor, coordinating breaks, etc.
• Assist with all other related tasks as directed within the assigned time frame.
• Comply with all company policies and procedures.

Job Requirements

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi‑task while being attentive to customers.
• Proficient in using Microsoft Office and POS systems.
• Ability to work well and be a leader in a team environment.
• Ability to be mobile on a sales floor for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50lbs., while utilizing appropriate safety techniques.

The Paper Store is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Please be aware that any pay ranges displayed on The Paper Store’s job postings are to accommodate the wide range of candidate experience, store sales volume and geography.