Keyholder

The Paper Store; Plymouth (MA); On-site; USD 22,730 - 27,552; Full time

Job summary

The Paper Store in Plymouth, MA is hiring a Key Holder to deliver world-class service, meet sales goals, and uphold merchandising standards in a fast-paced retail environment. You will report to the Store Team Leader and work with management to create a positive shopping experience for customers.

Responsibilities include coaching the team, processing returns and exchanges, supervising the sales floor, and assisting with opening and closing procedures while maintaining policy compliance and

Qualifications

• Previous experience in specialty retail is preferred
• Ability to work a flexible schedule including nights, weekends, and holidays
• Demonstrate ability to multi-task while being attentive to customers
• Proficient in using Microsoft Office and POS systems
• Ability to work well and be a leader in a team environment

Responsibilities

• Act as a TPS Champion by modeling the GUEST service approach and delivering world-class service
• Greet and welcome customers warmly and understand their needs
• Explain product features and benefits with in-depth knowledge
• Suggest additional items to build sales using effective selling techniques
• Partner with management to coach the team and ensure policy compliance

Skills

Customer service

Leadership

Multi-tasking

Communication

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Job Details: Location: 0072 - Plymouth, MA - PLYMOUTH, MA 02360. Salary Range: $16.50 - $20.00 hourly.

Position Overview

Key Holders are responsible for delivering world‑class service, achieving sales goals and maintaining merchandising standards in a fun and fast‑paced retail environment. Key Holders report directly to the Store Team Leader and other members of management. They provide customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach and carry all Sales Associate responsibilities. Responsibilities also include coaching the team, processing returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

Key Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering world‑class service
  • Greet and welcome every customer warmly and with enthusiasm
  • Understand customer needs by asking open‑ended questions
  • Explain product features and benefits in relation to the customers’ needs by providing in‑depth product knowledge
  • Suggest additional items to build onto sales by utilizing effective selling techniques
  • Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
  • Build customer loyalty by being friendly, attentive and respectful of customers
  • Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
  • Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
  • Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the point of sale
• Demonstrate the ability to make decisions with sound judgement, in the best interest of the TPS customer, store team, and business
• Continuously train and coach associates on GUEST service behaviors and assigned tasks
• Demonstrate desire to participate in training and development utilizing all training resources available
• Prepare incoming product for the sales floor by following instructions and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After comprehensive training, perform ear piercings and provide a safe, sanitary experience in accordance with state, federal and CDC guidelines (select locations)
• Perform management functions as expected, including, but not limited to, opening and closing the store, point‑of‑sale management, supervising the sales floor, and coordinating breaks
• Assist with all other related tasks as directed within the assigned time frame
• Comply with all company policies and procedures

Job Requirements

• Previous experience and leadership work in specialty retail is preferred
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Demonstrate the ability to multi‑task while being attentive to customers
• Proficient in using Microsoft Office and POS systems
• Ability to work well and be a leader in a team environment
• Ability to be mobile on a sales floor for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

The Paper Store is an equal‑opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local, or federal law.