Keyholder

The Paper Store; Marshfield (MA); On-site; USD 22,041 - 24,796; Full time

Job summary

The Paper Store in Marshfield, MA is hiring a Key Holder to deliver world-class service, meet sales goals, and maintain merchandising standards in a fast-paced retail setting. You will coach the team, handle customer questions, and manage POS transactions while ensuring store opening/closing operations are completed accurately.

You will apply the GUEST service approach, greet customers warmly, understand needs, and suggest additional items to enhance their shopping experience.

Qualifications

• Previous leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach, delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of current promotions and process them correctly at POS
• Demonstrate sound judgement in the best interest of TPS customers, store team, and business
• Continually train and coach associates on GUEST service behaviors and tasks
• Participate in training and development using all training resources
• Prepare incoming product for the sales floor following guidance from supervisors
• Merchandise product following visual guidelines and standards
• Demonstrate knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After training, perform ear piercings and provide a safe, sanitary experience where allowed by location and guidelines
• Perform store opening/closing and other management functions as required
• Assist with related tasks within assigned time frame
• Comply with all company policies and procedures

Skills

Leadership

Customer service

Multitasking

Microsoft Office

POS Systems

Team leadership

Mobility on sales floor

Tools

POS Systems

Microsoft Office

Job description

Job DetailsJob Location: 0109 - Marshfield, MA - MARSHFIELD, MA 02050Salary Range: $16.00 - $18.00 Hourly

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

Key Holders are responsible for delivering world class service, achieving sales goals and maintaining merchandising standards in a fun and fast paced retail environment. Key Holders report directly to the Store Team Leader and other members of management.

Key Holders are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Key Holders are responsible for all Sales Associate responsibilities. Responsibilities also include providing the team with continuous coaching to improve sales and service, processing customer returns and exchanges, supervising the sales floor, and performing store opening/closing procedures.

KEY RESPONSIBILITIES:

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service
• Greetand welcome every customer warmly and with enthusiasm
• Understandcustomer needs by asking open-ended questions
• Explainproduct features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggestadditional items to build onto sales by utilizing effective selling techniques
• Thankthe customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
• Continually train and coach associates on GUEST service behaviors and assigned tasks
• Demonstrate desire to participate in training and development utilizing all training resources available
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
• Assist with all other related tasks as directed within assigned time frame
• Comply with all company policies and procedures

JOB REQUIREMENTS:

• Previous experience and leadership work in specialty retail is preferred
• Ability to work a flexible schedule to include nights, weekends, and holidays
• Demonstrate an ability to multi task while being attentive to customers
• Proficient in using Microsoft Office and POS Systems
• Ability to work well and be a leader in a team environment
• Ability to be mobile on a sales floor for extended periods of time
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.

Qualifications