Keyholder

Southlaketownsquare; Southlake (TX); On-site; USD 21,000 - 26,000; Part time

Job summary

Lilly Pulitzer in Southlake, TX is seeking a part-time Keyholder to support daily store operations, sales, and client experiences.

You will help maintain visuals, assist customers, open and close the store, and safeguard assets while collaborating with management to drive service excellence.

Ideal candidates have supervisory retail experience, strong communication, and comfort with retail tech; ability to lift up to 20 pounds and stand during shifts.

Qualifications

• Prior supervisory experience in retail preferred.
• Ability to communicate effectively with clients, colleagues, and management.
• Excellent problem solving and decision making skills.
• Proficiency with Microsoft & Apple technology.
• Ability to multi-task in a fast-paced environment.
• Familiarity with XStore and Tulip is a plus.
• Must be able to lift up to 20 pounds.

Responsibilities

• Understand Lilly Pulitzer concept, client, merchandise, and heritage.
• Drive sales by delivering exceptional client experiences and supporting the sales team.
• Maintain Lilly Pulitzer selling culture and client experience.
• Manage cash transactions accurately according to procedures.
• Open and close the retail store.
• Act as an elevated team member with decision making and multitasking.
• Resolve client issues or escalate to management as needed.
• Provide feedback on selling opportunities and successes.
• Maintain store visuals and operational standards set by Visual/Retail Ops.
• Safeguard store assets.

Skills

Supervisory experience

Communication skills

Problem solving

Tech proficiency

Multitasking

XStore knowledge

Tulip knowledge

Lift up to 20 pounds

Tools

XStore

Tulip

Microsoft Office

Apple devices

Job description

The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store.

A day in the life…

• Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
• Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
• Drive sales goals by providing exceptional client experience and supporting sales team by actively focusing on clients.
• Demonstrate Lilly Pulitzer selling culture and ensure client experience.
• Maintain accuracy in cash transaction management according to operating procedures.
• Responsible for the opening and closing of the retail store.
• Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.
• Positively resolve client-related issues as they arise or elevate to store management, when necessary.
• Provide continuous feedback to store management team on store selling opportunities and successes.
• Maintain the Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.

Qualifications for the Position

• Prior supervisory experience in the fashion or retail industry preferred.
• Ability to effectively communicate with clients, colleagues, and management.
• Excellent problem solving and decision-making skills.
• Proficiency in Microsoft & Apple technology.
• Ability to multi-task in a fast-paced environment.
• Prior knowledge of XStore and Tulip a plus.
• Must be able to lift up to 20 pounds.
• Ability to be on your feet and maneuver around the store during shift hours.

A Little More to Know…

• This position is classified as a part-time, hourly, non-exempt position.
• This position is based In-Store at our Lilly Pulitzer Retail Location.
• Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.
• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
• This position is reviewed annually.