Keyholder

Lilly Pulitzer; Sarasota (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

Lilly Pulitzer is seeking a part-time Keyholder to assist with daily retail store operations, drive sales through exceptional client experiences, and safeguard store assets. This in-store role supports the sales team and ensures adherence to brand standards.

The position requires strong communication, the ability to multi-task in a fast-paced environment, and physical stamina to stand and lift up to 20 pounds. Flexible hours, weekends, and holidays may be required.

Qualifications

• Prior supervisory experience in fashion or retail preferred.
• Ability to effectively communicate with clients, colleagues, and management.
• Excellent problem solving and decision-making skills.
• Proficiency in Microsoft & Apple technology.
• Ability to multi-task in a fast-paced environment.
• Prior knowledge of XStore and Tulip a plus.
• Must be able to lift up to 20 pounds.
• Ability to be on your feet and maneuver around the store during shift hours.

Responsibilities

• Understand Lilly Pulitzer concept, client, merchandise, and heritage.
• Drive sales goals by providing exceptional client experience and supporting sales team.
• Demonstrate Lilly Pulitzer selling culture and ensure client experience.
• Maintain cash accuracy according to procedures.
• Open and close the retail store.
• Elevate team performance with multitasking and service focus.
• Resolve client issues and escalate when needed.
• Provide feedback on selling opportunities and successes.
• Maintain visual and operational standards as directed by stores teams.

Skills

Communication

Problem solving

Multi-tasking

Tech proficiency

Tools

XStore

Tulip

Job description

Lilly Pulitzer

Job Type:

Regular

Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

About the Position

The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store.

A day in the life…

• Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
• Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
• Drive sales goals by providing exceptional client experience and supporting sales team by actively focusing on clients.
• Demonstrate Lilly Pulitzer selling culture and ensure client experience.
• Maintain accuracy in cash transaction management according to operating procedures.
• Responsible for the opening and closing of the retail store.
• Act as an elevated team member, exercising decision‑making and multitasking capabilities while prioritizing service.
• Positively resolve client‑related issues as they arise or elevate to store management, when necessary.
• Provide continuous feedback to store management team on store selling opportunities and successes.
• Maintain the Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.

Qualifications for the Position

• Prior supervisory experience in the fashion or retail industry preferred.
• Ability to effectively communicate with clients, colleagues, and management.
• Excellent problem solving and decision‑making skills.
• Proficiency in Microsoft & Apple technology.
• Ability to multi‑task in a fast‑paced environment.
• Prior knowledge of XStore and Tulip a plus.
• Must be able to lift up to 20 pounds.
• Ability to be on your feet and maneuver around the store during shift hours.

A Little More to Know…

• This position is classified as a part‑time, hourly, non‑exempt position.
• This position is based In‑Store at our Lilly Pulitzer Retail Location.
• Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.
• This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.
• This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
• This position is reviewed annually.

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision‑making, lawful off‑duty use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E‑Verify. Details in English and Spanish . Right to Work Statement in English and Spanish .

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

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