Keyholder

Tommy Bahama; Pine Tree Corner (MA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Healthcare

Retirement savings

Paid time off

Job summary

Lilly Pulitzer is seeking a part-time Keyholder to support daily store operations, drive sales, and enhance client experiences in-store. You will help manage cash, open/close procedures, and maintain Lilly Pulitzer visual standards.

The role emphasizes teamwork, effective communication, and adaptability in a fast-paced retail environment. Prior supervisory exposure is a plus, with opportunities to contribute to store success and guest satisfaction.

Qualifications

• Supervisory experience preferred in fashion/retail.
• Ability to communicate with clients, colleagues, and management.
• Proficiency with Microsoft and Apple technology.
• Ability to multi-task in a fast-paced environment.
• Lift up to 20 pounds and be on your feet during shift hours.

Responsibilities

• Assist daily store operations and safeguard assets.
• Drive sales through exceptional client experience and support the sales team.
• Maintain cash transaction accuracy according to procedures.
• Open and close the retail store.
• Provide feedback to management on selling opportunities and successes.

Skills

Customer service

Sales

Communication

Problem solving

Multi-tasking

Cash handling

Tools

XStore

Tulip

Microsoft Office

Apple devices

Job description

Lilly Pulitzer Job Type: Regular Brand Strategy

Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.

Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.

Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Job Description

About the Position

The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store.

• Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
• Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
• Drive sales goals by providing exceptional client experience and supporting sales team by actively focusing on clients.
• Demonstrate Lilly Pulitzer selling culture and ensure client experience.
• Maintain accuracy in cash transaction management according to operating procedures.
• Responsible for the opening and closing of the retail store.
• Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.
• Positively resolve client-related issues as they arise or escape to store management, when necessary.
• Provide continuous feedback to store management team on store selling opportunities and successes.
• Maintain the Lilly Pulitzer’s visual and operational standards as set by the Visual and Retail Operations teams.
• Safeguard the assets of the store.

Qualifications for the Position

• Prior supervisory experience in the fashion or retail industry preferred.
• Ability to effectively communicate with clients, colleagues, and management.
• Excellent problem solving and decision-making skills.
• Proficiency in Microsoft & Apple technology.
• Ability to multi-task in a fast-paced environment.
• Prior knowledge of XStore and Tulip a plus.
• Must be able to lift up to 20 pounds.
• Ability to be on your feet and maneuver around the store during shift hours.

A Little More to Know…

This position is classified as a part-time, hourly, non-exempt position.

This position is based In-Store at our Lilly Pulitzer Retail Location.

Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.

This position is expected to collaborate effectively with other individuals in alignment with our Core Values and Core Leadership Qualities.

This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.

This position is reviewed annually.

Pay Range

Pay Range: $17.00/hour - $20.00/hour

Pay is based on multiple factors, such as qualifications/skills/experience, geography, and state and local wage laws.

Benefits

• In addition, bonus and/or commission and benefits including healthcare, retirement savings, paid time off/vacation, and product discounts may be offered.

Equal Opportunity and Diversity

Lilly Pulitzer is an equal opportunity employer and does not discriminate against qualified applicants based on race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off‑day use of marijuana, any other characteristic protected by law, or any combination of two or more of the characteristics listed here.

Lilly Pulitzer participates in E-Verify.

Details in English and Spanish.

Right to Work Statement in English and Spanish.

U.S. EEOC: Know Your Rights.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department at 610-878-5550.

It all started more than 65 years ago with a simple shift dress in Palm Beach, Florida and one incredible woman with the courage to find her joy and create her future.

Today, Lilly Pulitzer provides a collection of authentic American Resort Wear inspired by our Palm Beach roots.

Lilly Pulitzer can be found online and in over 60 company-operated retail stores, 70+ Signature Stores and major department stores nationwide.