Keyholder

24 Seven Talent; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Clothing allowance

Job summary

24 Seven Talent client, a luxury streetwear brand in SoHo, NY, seeks a Full-Time Keyholder/Client Advisor. Pay rate is $25-$30/hour, DOE, with clothing allowance and direct hire employment.

Greet customers, deliver exceptional service, and act as brand ambassador, converting walk-ins into loyal clients. You will train, uphold standards, grow a client book, and exceed sales targets while promoting events and maintaining store standards.

Qualifications

• Experience in a luxury or premium retail environment.
• Passion for fashion, music, and art.
• Excellent verbal and written communication skills.
• Proven track record of exceeding individual and store sales targets.
• Flexible schedule, including weekends, holidays, and special events.
• Ability to lift up to 30 lbs.

Responsibilities

• Greet customers and deliver exceptional service while serving as a brand ambassador, converting walk-in traffic into loyal clients and creating excitement around the product.
• Complete all required training and consistently demonstrate strong execution of established standards and expectations.
• Regularly review individual performance and collaborate with leadership to identify opportunities for continuous improvement.
• Uphold the brand's image, standards, and guidelines.
• Maintain knowledge of current sales and promotions, payment and exchange policies, and security practices.
• Foster a culture of collaboration and open communication with colleagues to maintain a positive workplace environment.
• Build and maintain an extensive, organized client book by initiating regular client outreach and providing timely follow-up on sales, events, and inquiries.
• Exceed individual sales targets and key performance indicators (KPIs) while contributing to overall store objectives.
• Develop and execute a monthly proficiency plan, utilizing end-of-month sales reports to evaluate individual strengths and identify areas for growth.
• Stay informed on new products, fashion trends, and company initiatives.
• Actively promote in-store events and client engagement opportunities.
• Maintain store cleanliness and uphold visual merchandising standards.
• Support inventory management tasks, including physical inventory counts and restocking.

Skills

Customer service

Communication skills

Brand ambassador

Sales targets

Job description

Our client a luxury streetwear brand, is seeking a Full-Time Keyholder/Client Advisor to join their retail team. In this role, you will help create a welcoming, high-service environment that reflects the brand’s elevated customer experience. With a strong understanding of premium and contemporary fashion, you will serve as a trusted style expert, offering personalized guidance and product recommendations that enhance each client’s shopping journey.

• Pay Rate: $25-$30/hour, DOE
• Employment: Direct Hire
• Clothing Allowance: Provided every three months
• Location: SoHo, New York, NY 10013

Responsibilities:

• Greet customers and deliver exceptional service while serving as a brand ambassador, converting walk-in traffic into loyal clients and creating excitement around the product.
• Complete all required training and consistently demonstrate strong execution of established standards and expectations.
• Regularly review individual performance and collaborate with leadership to identify opportunities for continuous improvement.
• Uphold the brand's image, standards, and guidelines.
• Maintain knowledge of current sales and promotions, payment and exchange policies, and security practices.
• Foster a culture of collaboration and open communication with colleagues to maintain a positive workplace environment.
• Build and maintain an extensive, organized client book by initiating regular client outreach and providing timely follow-up on sales, events, and inquiries.
• Exceed individual sales targets and key performance indicators (KPIs) while contributing to overall store objectives.
• Develop and execute a monthly proficiency plan, utilizing end-of-month sales reports to evaluate individual strengths and identify areas for growth.
• Stay informed on new products, fashion trends, and company initiatives.
• Actively promote in-store events and client engagement opportunities.
• Maintain store cleanliness and uphold visual merchandising standards.
• Support inventory management tasks, including physical inventory counts and restocking.

Qualifications:

• Previous experience in a luxury or premium retail environment.
• Passion for fashion, music, and art.
• Excellent verbal and written communication skills.
• Proven track record of exceeding individual and store sales targets.
• Strong critical-thinking and problem-solving abilities.
• Ability to work a flexible schedule, including weekends, holidays, and special events.
• Experience working with denim products is a plus.
• Ability to lift up to 30 lbs.
• Efficient, proactive approach to completing tasks and managing responsibilities.
• Highly organized with strong time-management skills and the ability to prioritize effectively.