Keyholder

Altar'd State; Knoxville (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid volunteer time

Paid time off

Associate discount

401k with company match

Advancement opportunities

Job summary

Altar’d State in Knoxville is seeking a Guest Lead who will guide daily store operations, deliver outstanding guest service, and help achieve store goals through teamwork and brand presentation.

You will coach associates on guest interactions, maintain compelling visual displays, ensure compliance with policies, and represent the brand with a polished appearance. This role includes opportunities for advancement and a competitive benefits package.

Qualifications

• Must be at least 20 years of age.
• Previous retail experience preferred.
• Physical ability to perform tasks including prolonged standing, lifting up to 30 pounds.

Responsibilities

• Deliver exceptional guest experience and adhere to service standards.
• Lead and coach associates on guest interactions and performance.
• Maintain clean, presentable store environment and merchandising displays.
• Assist in opening/closing procedures as directed by management.
• Adhere to loss prevention policies and procedures; participate in walk-throughs.
• Represent the brand with appropriate dress and grooming standards.
• Lead as on-duty supervisor when required; drive teamwork and accountability.
• Support brand initiatives and ensure compliance with company policies.

Skills

Guest service excellence

Team leadership

Visual merchandising

Operational compliance

Tools

POS system

Cash handling

Job description

Who Are We?

Altar’d State is a rapidly growing women’s fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.

Our Mission

"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local non-profit organizations, to our long-standing partnership with Coprodeli USA, where we've built 20+ schools for impoverished communities in Peru, we are committed to giving back.

Position Overview

Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.

What We Offer

Competitive base payPaid Volunteer TimePaid Time OffGenerous associate discount401k with company matchAdvancement opportunities

Primary Responsibilities

Consistently delivers an exceptional guest experienceConsistently adheres to Altar'd State's guest service standardsActs as a positive role model, contributes to a culture of teamworkCoaches associates on guest interactions, recognizes great performanceDemonstrates accountability and ownership of behaviors and resultsEmbraces feedback and uses it to drive positive changeEmbraces change, leads through conflict and treats others with respectMaintains a clean and presentable store environmentAssists in the construction of merchandising and window displaysRepresents the brand well by adhering to dress and grooming standardsCompletes opening/closing procedures as directed by managementAdheres to loss prevention policies and proceduresParticipates in walk-throughs, communicates successes and opportunitiesServes as leader on duty as neededAdheres to organizational Code of Conduct

Qualifications

Must be at least 20 years of agePrevious retail experience preferredPhysical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

#73 in Fortune 100 Best Companies to Work For® 2023#4 in Fortune Best Workplaces in Retail™ 2022#93 in Best Workplaces for Millennials™ 2023#34 in Fortune Best Workplaces for Women™ 2022