Keyholder

Pleasantrees; East Lansing (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Pleasantrees in East Lansing, MI is hiring a Keyholder to set the tone for the day, uphold our store culture, and protect the Pleasantrees brand. You will support the General Manager in daily operations, supervise team members and merchandise, and drive guest experience on the sales floor.

You will analyze store metrics, assist with scheduling and floor coverage, and provide in-the-moment feedback to staff while maintaining high service standards and strong guest relationships.

Qualifications

• 2+ years of experience managing a fast-paced retail environment.
• Minimum of 21 years of age.
• High school diploma or its equivalent.
• Must pass criminal background check and drug screening (excludes THC).
• Must be compliant with any and all legal or company regulations for working in the Cannabis industry.
• Accountability for others.
• Ability to stand for long periods.
• Ability to lift 25 lbs.
• Knowledge of basic computer skills.

Responsibilities

• Assists General Manager in day-to-day operations and planning.
• Demonstrate and lead an outstanding guest experience and establish a sales-focused culture.
• Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones.
• Responsible for all shop opening and closing procedures.
• Demonstrate sales leadership by playing an active role on the selling floor and leading by example.
• Embraces diversity and inclusiveness through our people, guests and brand.
• Adhere to and uphold loss prevention systems to prevent all possible opportunities for loss and endangerment.
• Ensure maintenance of cycle counts and inventory accuracy while working closely with inventory managers to maintain high levels of accuracy and productivity in processing shipments and deliveries.
• Enforce company policies while adhering to proper procedure regarding disciplinary action.
• Provides immediate "in the moment" feedback to all employees, through active floor presence and engagement.
• Contributes to the safety and sanitation of the store.

Skills

Retail management

Guest service

Team leadership

Store operations

Education

High school diploma

Tools

POS systems

Job description

Meet Pleasantrees
Founded in 2018 and rooted in Michigan, Pleasantrees is committed to cultivating the highest quality cannabis, building trust in our communities and lasting relationships with our guests. Midwestern through
and through, we are committed to delivering warm, thoughtful and exceptional service at every turn. We
respect the power of the plant and the people who use it. We work hard so our friends can enjoy more of
life's pleasures.

Job Description

The Keyholder sets the tone for the day, maintains the culture of the business, protects the Pleasantrees
brand, inspires the team and shows compassion for our guests. Reporting to the General Manager , the
Keyholder is responsible for team members, merchandise, and guest experience. He/she will also be
responsible for supporting the General Manager in day-to-day operations, while maintaining a high
standard of service on the sales floor. You will work closely with both the General Manager and the sales
staff in driving sales, facilitating and maintaining great guest relationships and delivering impactful
feedback in the moment. Assisting in the analysis of store metrics and strategizing to ensure proper
scheduling, floor coverage and behaviors on the shop floor.

Responsibilities

• Assists General Manager in day-to-day operations and planning
• Demonstrate and lead an outstanding guest experience and establish a sales-focused culture
• Analyze the business, propose and implement action plans to improve results, generate sales for each product category creating new clients and reactivating former ones
• Responsible for all shop opening and closing procedures
• Demonstrate sales leadership by playing an active role on the selling floor and leading by example
• Embraces diversity and inclusiveness through our people, guests and brand.
• Adhere to and uphold loss prevention systems to prevent all possible opportunities for loss and endangerment
• Ensure maintenance of cycle counts and inventory accuracy while working closely with inventory managers to maintain high levels of accuracy and productivity in processing shipments and deliveries.
• Enforce company policies while adhering to proper procedure regarding disciplinary action
• Provides immediate "in the moment" feedback to all employees, through active floor presence and engagement.
• Contributes to the safety and sanitation of the store.

Experience and Requirements

• 2+ years of experience managing a fast-paced retail environment
• Minimum of 21 years of age
• Highschool diploma or its equivalent
• Must pass criminal background check and drug screening (excludes THC)
• Must be compliant with any and all legal or company regulations for working in the Cannabis industry
• Accountability for others
• Ability to stand for long periods
• Ability to lift 25 lbs
• Knowledge of basic computer skills

Pleasantrees provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.