Keyholder

Torrid; Brighton (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Keyholder to join their vibrant team. In this exciting role, you will be pivotal in ensuring an exceptional shopping experience while supporting store management in achieving sales goals. You will lead by example, showcasing outstanding customer service and sales skills, while fostering an inclusive and welcoming environment. This position offers a unique opportunity to grow within a company that values diversity and empowers its employees. If you're passionate about fashion and retail, this role is perfect for you!

Benefits

50% Associate Discount

Monthly Discount Coupons

Mental Health Resources

401K with Company Match

Employee Stock Purchase Program

Tuition Reimbursement

Qualifications

• Proven ability to lead teams and achieve sales performance.
• Flexibility and adaptability in a fast-paced retail environment.

Responsibilities

• Support store management in daily operations and customer experience.
• Ensure store meets company objectives and KPI goals.
• Act as Manager on Duty when store management is unavailable.

Skills

Retail Management

Customer Service

Sales Performance

Multitasking

Fashion Knowledge

Job description

StoresBrighton (Green Oak Village Place),MI

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees. We're committed to cultivating a welcoming, inclusive and diverse culture driven by a focus on open dialogue, empowerment, recruiting, training & development and retention. We believe inclusion of diverse backgrounds and perspectives is fundamental to our success.

As a Keyholder, you’ll be responsible for providing support and assistance to the store management team through performing daily store opening and closing operations while providing an amazing shopping experience for our customers.

What You’ll Do:

• In partnership with management team, ensure store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team is providing a shopping experience that will encourage positive customer connections and loyalty
• Support management team in implementing merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions while using your sales, promotion and product knowledge to drive add-on sales
• Assumes responsibility of all store operations when Store Management is out of the store as acting Manager on Duty
• Ability to work a flexible schedule inclusive of holidays, nights and weekends

What You’ll Need:

• Previous specialty/apparel retail management experience preferably in a similar role with proven ability to lead teams to success and proven sales performance
• Ability to multitask in a fast paced environment while also being committed to creating an amazing customer experience
• Retail and fashion are always changing, so flexibility and ability to adapt to any situation, the environment, challenges, job duties, and work schedules are pillars to your success
• Be fashion focused and stay on top of current trends

Physical Requirements (with or without reasonable accommodation)

• Able to stand and walk around during scheduled shifts
• Able to pack and unpack shipments, arrange and move store fixtures and move packages weighing up to 50 lbs
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

What You’ll Get:

• Associate discount 50%, additional monthly discount coupon, mental health resources, sick time*
• 401K with Company match, Employee Stock Purchase Program (ESPP), Tuition reimbursement

*Sick time benefit available where legally required

The job posting is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.