Keyholder

St. John Knits; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

St. John Knits is seeking a Key Holder to support store management and the sales team by executing sales plans and daily operational tasks. You will manage client relationships, maintain CRM data, and ensure POS accuracy while upholding brand standards.

The role requires strong product knowledge, the ability to drive store performance, and flexibility to work varied hours to support business needs.

Qualifications

• Luxury retail experience and clienteling ability.
• Strong communication and relationship-building skills.
• Ability to use CRM for client management and follow-ups.

Responsibilities

• Consistently achieves or exceeds monthly sales and KPI goals.
• Actively develops new clients and expands business.
• Maintains client book (CRM) and generates sales via appointments and follow-up.

Skills

Retail sales

Clienteling

CRM

Sales techniques

Tools

POS systems

Job description

The Key Holder supports store management and their store team by delivering sales plans through effective execution of sales and operational tasks.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Consistently achieves or exceeds monthly sales and KPI goals
• Actively develops new clients by finding new ways to enhance and develop business
• Maintains client book (CRM) to standard and generates sales by appointments, consignment and daily correspondence and follow up with clients
• Effectively captures client data for connecting with clients and building relationships
• Completes outreach to connect with clients on a regular basis
• Demonstrates strong product knowledge and keeps updated on new St. John product, marketplace and fashion trends
• Upholds all brand values and relationship values
• Communicates and successfully promotes St. John promotional programs, marketing tools and events aimed at increasing business
• Follows through and accomplishes multiple projects and store priorities in a timely manner
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers, and management team
• Demonstrates proper etiquette when communicating (i.e. in-person, phone, e-mail, and written communication) and communicates effectively to develop and maintain professional relationships with co-workers and clients
• Acts as the manager on duty when scheduled, to support all business functions
• Ensures accuracy of all POS procedures
• Understands and performs all POS functions accurately, professionally and within Company guidelines
• Opens and closes the store - performing all tasks to Company standard and compliance
• Resolves client issues and requests in an efficient manner and with a sense of urgency
• Takes on appropriate partnerships with Store and Field Management and other corporate partners as needed
• Maintain store, lunchroom, stockroom and bathroom to Company standard and compliance standards
• Demonstrates high level of quality in work, attendance and appearance
• Actively contributes to non-selling activities and loss prevention initiatives
• Actively participates in Monthly Touch Bases
• Attends all required Store Meetings
• Maintains standards of store cleanliness and organization
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assist in preparation, coordination and ensuring complete and accurate physical inventory per Company guidelines
• Assists in execution and maintenance of visual merchandising standards consistent with the Company brand standards and directives
• Assists to ensure accuracy of Company in store promotions and merchandise markdowns
• Assists in maintaining efficient and accurate inventory control processes and back room operations to include stockroom organization and completing shipping/receiving
• Assists in maintaining compliance to all Company Policies & Procedures

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

• Must not mandate mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandate mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand

SUPERVISORY RESPONSIBILITIES

• This position does not have supervisory responsibilities

ORGANIZATIONAL RELATIONSHIPS

• Interacts with all levels throughout organization including customers, employees and outside vendors

MINIMUM QUALIFICATIONS

The following are the minimum qualifications which an individual needs in order to successfully perform the duties and responsibilities of the position.

COMPETENCIES

• Results Orientated
• Honest and Integrity
• Solutions orientated
• Thoroughness

Education/Experience

• 2 - 5 years retail sales experience
• Luxury experience preferred
• Exemplary selling and clientelingskills
• Computer skills: Word, Excel, Microsoft Outlook and POS systems

PHYSICAL DEMANDS

• Standing, walking and squatting the majority of the works shift
• Ability to climb ladders or stairs (depending upon store design)
• Required to carry garments and packaging up to 40 pounds
• Moderate: Mostly standing, walking, bending, frequent lifting

WORK ENVIRONMENT

• Majority of shift requires client interaction
• Ability to work varied hours: nights, days and weekends to support the business needs
• Must not mandate mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand

Must not mand