Key Supervisor

Restore Dispensaries; Wilkes-Barre (Luzerne County); On-site; USD 45,000 - 60,000; Full time

Job summary

Restore Dispensaries is seeking a Key Supervisor to lead daily dispensary operations, supervise staff, and maintain regulatory compliance. The role reports to the Store Manager and ADM, with a flexible, rotating schedule including mornings, evenings, weekends, and holidays.

The ideal candidate brings retail leadership, strong customer service, cash-handling accuracy, and a positive, solutions-focused mindset to drive excellent patient service in a fast-paced setting.

Qualifications

• Experience in retail leadership or supervisory roles.
• Strong customer service background.
• Cash handling with high accuracy.
• Knowledge of medical marijuana products and regulations.
• Ability to manage multiple tasks in a fast-paced environment.
• Effective communication and leadership skills.
• Willingness to work opening, closing, weekends, and holidays.
• Follow SOPs and regulatory procedures.

Responsibilities

• Act as shift supervisor, ensuring smooth daily dispensary operations.
• Perform all Dispensary Associate duties, including reception, register/drawer, and fulfillment shifts.
• Greet patients, verify credentials, and maintain patient flow.
• Coordinate opening and closing procedures per SOPs.
• Support timely transactions at point of service.
• Maintain compliance with state regulations and company policies.
• Coordinate inventory tasks and monitor product organization.
• Assist with employee shift coordination and communication during shifts.
• Ensure cash handling drawer accountability.
• Address operational concerns with management.

Skills

Retail leadership

Shift supervision

Customer service

Cash handling

Product knowledge

Regulatory compliance

Inventory management

Team leadership

Communication

Problem solving

Job description

About Restore - Dispensing HAPPINESS Through Service

Founded in 2018, Restore Dispensaries is a premier multi‑state medical marijuana dispensary dedicated to providing state‑eligible patients with responsible, compassionate care through marijuana‑based medicine.

We strive to support the continued progress of the medical marijuana industry while making a positive impact in our communities through patient education, fundraising initiatives, and community drives. Restore Dispensaries has been named Philly’s Best Medical Marijuana Dispensary by Metro Philly readers five years in a row (2021, 2022, 2023, 2024, and 2025).

Our strength is in our people. At Restore, we encourage individuality and self‑expression—whether that’s vibrant hair color, tattoos, or your favorite sneakers. We are proud to foster an inclusive, diverse, and welcoming workplace where you can bring your whole self to work.

About The Role

The Key Supervisor serves as a shift supervisor and operational leader within the dispensary. This role is responsible for all Dispensary Associate duties while also overseeing daily administrative and supervisory functions.

Key Supervisors help drive and inspire the storefront team, maintain strict inventory controls, and ensure regulatory compliance in a highly regulated environment.

This position reports directly to the Assistant Dispensary Manager (ADM) and Store Manager. It is a full‑time leadership role that requires availability for a flexible, rotating schedule, including mornings, evenings, weekends, and holidays based on business needs. Set or fixed schedules are not available for this role.

The ideal candidate is energetic, compassionate, solutions‑focused, and thrives in a fast‑paced setting where priorities shift and new challenges arise daily.

Key Responsibilities

• Ability to work a flexible, rotating schedule including opening, closing, weekends, and holidays; set schedules are not available for this role.
• Act as shift supervisor, ensuring smooth daily dispensary operations.
• Perform all Dispensary Associate duties, including reception, register/drawer, and fulfillment shifts.
• Greet patients, verify credentials, and maintain patient flow.
• Coordinate and oversee opening and closing procedures in accordance with SOPs.
• Support timely and accurate transactions at the point of service.
• Maintain compliance with all state regulations and company policies.
• Coordinate inventory tasks, assist with counts, and monitor product organization.
• Assist with employee shift coordination and communication during assigned shifts.
• Ensure strict adherence to cash handling procedures and drawer accountability.
• Follow directions on opening and closing procedures and take direction from the management team.
• Address and escalate operational concerns to management as needed.
• Support fulfillment of in‑store, call‑ahead, and online orders.
• Maintain a clean, organized, and audit‑ready environment.
• Lead by example in delivering exceptional patient service.

Required Qualifications

• Experience in retail leadership, shift supervision, or similar management roles.
• Strong customer service background.
• Cash handling experience with high accuracy.
• Working knowledge of medical marijuana products and their potential benefits.
• Ability to manage multiple responsibilities in a fast‑paced environment.
• Strong communication and leadership skills.
• Ability to follow structured procedures while remaining solution‑oriented.
• Flexibility to work opening, closing, weekends, and holidays.

What You Bring

• Leadership.
• Positive, solutions‑based mindset.
• Ability to inspire and support team members.
• Confidence in making operational decisions within scope.
• Accountability.
• Strong ownership of store procedures and compliance.
• Attention to detail in cash handling and inventory.
• Reliability in opening and closing processes.
• Adaptability.
• Comfortable balancing associate‑level tasks with supervisory duties.
• Calm under pressure.
• Strong time management and organizational skills.

Bonus If You Have

• Previous medical marijuana industry experience.
• Experience in regulated or compliance‑driven environments.
• Strong inventory management knowledge.
• Proven ability to coach and motivate team members.