Key Shift Manager

Hurricane Grill & Wings | Round Rock; Round Rock (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Hurricane Grill & Wings | Round Rock is seeking a Key Manager to oversee daily restaurant operations during assigned shifts, ensuring exceptional customer service and staff support. You will handle opening and closing duties, supervise teams, and maintain standards across service, safety, and cleanliness.

The candidate should bring 1–3+ years in restaurant/hospitality, with strong leadership and communication skills and the ability to multitask in a fast-paced environment, including nights and

Qualifications

• 1–3+ years in restaurant or hospitality preferred.
• Leadership or supervisory experience is a plus.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Flexible availability—nights, weekends, holidays.

Responsibilities

• Lead and supervise front-of-house and back-of-house staff during shifts.
• Open and close the restaurant; count cash drawers and manage safe deposits.
• Ensure a welcoming, high-quality dining experience; monitor service speed and food quality.
• Train new employees on procedures and service standards; enforce policies and health guidelines.
• Follow food safety standards; monitor inventory and report shortages; ensure health regulations compliance.
• Complete shift reports and logs; communicate updates to upper management.

Skills

Restaurant experience

Leadership

Communication

Multitasking

Flexible hours

Job description

Key Manager

Role Overview

The Key Manager is responsible for overseeing daily restaurant operations during assigned shifts, ensuring excellent customer service, supporting staff, and maintaining operational standard along with being accountable for opening and closing the restaurant.

Key Responsibilities

1. Shift Leadership

• Lead and supervise front-of-house and/or back-of-house staff during shifts
• Assign tasks and ensure smooth workflow
• Step in to support any position during busy periods

2. Opening & Closing Duties

• Open and/or close the restaurant (unlock/lock doors, alarms, lights)
• Count cash drawers and manage safe deposits
• Ensure cleanliness, prep, and readiness for service

3. Customer Experience

• Ensure a welcoming, high-quality dining experience
• Monitor service speed and food quality

4. Staff Support & Training

• Train new employees on procedures and service standards
• Enforce company policies and health/safety guidelines

5. Operations & Compliance

• Follow food safety and sanitation standards
• Monitor inventory levels and report shortages
• Ensure compliance with local health regulations

6. Administrative Tasks

• Complete shift reports and logs
• Communicate updates to upper management

Qualifications

• Previous restaurant or hospitality experience (1–3+ years preferred)
• Leadership or supervisory experience is a plus
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Flexible availability (nights, weekends, holidays)

Key Skills

• Leadership & team management
• Customer service excellence
• Time management
• Conflict resolution
• Attention to detail

Work Environment

• Fast-paced, high-energy restaurant setting
• Standing/walking for extended periods
• May involve lifting (up to ~25–50 lbs)Hu