Key Sales Account Manager - Retail

NSF; Ann Arbor (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

NSF in Ann Arbor, Michigan is looking for a Key Sales Account Manager to drive sales growth in our Retail business. This role involves acquiring new business and nurturing existing accounts through proven food safety solutions. Ideal candidates will have over 5 years of sales experience, ideally in TIC services, and possess strong negotiation and communication skills.

Responsibilities include maintaining a sales pipeline, ensuring customer satisfaction, and preparing client proposals. A Bachelor’s degree in Business or Marketing is required, along with proficiency in CRM systems and the Microsoft Office Suite.

Qualifications

• 5+ years of experience in sales, ideally in TIC or technical services.
• Ability to manage multiple priorities and collaborate across teams.
• Willingness to travel as needed.

Responsibilities

• Proactively hunt and close new business through various channels.
• Maintain a book of business while meeting sales targets.
• Build and manage a robust pipeline from prospecting to close.
• Analyze prospects and prioritize high-value targets.
• Ensure customer satisfaction by tracking feedback and collaboration.
• Prepare presentations and respond to RFPs for food service clients.
• Maintain CRM accuracy for effective reporting.

Skills

Hunting skills

Negotiation skills

Communication skills

CRM proficiency

Microsoft Office Suite

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM systems

Job description

Job Description

Join NSF as a Key Sales Account Manager and drive sales growth for our Retail business by acquiring new business and nurturing existing accounts by providing food safety and operational assurance solutions. Use your proven ability to win new clients and grow key relationships to maximize revenue.

Responsibilities

• Proactively hunt and close new business through cold calling, networking, and market research in target markets.
• Maintain a book of business as well as meeting all sales targets on a monthly, quarterly, and annual basis.
• Build and manage a robust pipeline, driving deals from prospecting to close.
• Analyze prospects and prioritize high-value targets to maximize sales impact.
• Ensure customer satisfaction by tracking feedback and collaborating with internal teams for smooth delivery.
• Develop strong client relationships to support ongoing business and referrals.
• Prepare presentations, respond to RFPs, write quality proposals, and SLAs with food service clients with support from the business, finance, and marketing teams.
• Maintain CRM accuracy by documenting all client activities for effective reporting and forecasting.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field; or equivalent experience.
• 5+ years of experience in sales, ideally in TIC (Testing, Inspection, Certification) or technical services.
• Excellent hunting, negotiation, and communication skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to manage multiple priorities and collaborate across teams.
• Willingness to travel as needed.

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

About The Team

As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.