Key Lead - Walden Galleria, Hollister

Abercrombie & Fitch Co.; Buffalo (NY); On-site; USD 21,252 - 30,269; Part time

Benefits offered by this job

Merchandise discounts

Quarterly sales incentive bonuses

Career advancement opportunities

Job summary

A&F Stores, Inc. is seeking a Key Lead in Buffalo, NY to ensure a quality in-store experience. Responsibilities include acting as Floor Supervisor, guiding team members, and driving daily sales performance.

The ideal candidate should have retail experience, strong interpersonal skills, and an understanding of fashion trends. The role offers a starting rate of $18.70 per hour along with various benefits including merchandise discounts and career advancement opportunities.

Qualifications

• 1 year of retail experience preferred.
• Experience leading teams preferred.
• Energetic, outgoing, and assertive personality.

Responsibilities

• Ensure quality in-store experience as Floor Supervisor.
• Provide guidance to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Detail-oriented

Education

High School diploma or G.E.D.

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and achieving daily sales.

What You’ll Do

• Perform opening and closing routines.
• Operate register/point‑of‑sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge, brand awareness, and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and maintain inventory control.
• Represent the brand and exemplify company culture and values.

Work Schedule Requirements

Schedule will vary weekly; expect at least 12‑16 hours per week, including availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support business needs.

What It Takes

• High School diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus and exceptional interpersonal skills.
• Excellent communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative, confidence, adaptability, and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Strong work ethic.

Benefits & Compensation

Starting rate: $18.70 per hour. The rate and range may be modified in the future. As an Abercrombie & Fitch Co. associate, you are eligible for a variety of benefit programs that fit your lifestyle. Additional incentives include quarterly sales incentive bonuses, merchandise discounts, and career advancement opportunities. Training and development are also provided.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally‑led omnichannel specialty retailer of apparel and accessories for kids through millennials. The company operates a family of brands, including Abercrombie and Hollister, with stores across North America, Europe, Asia, the Middle East, and e‑commerce sites.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.