Key Lead - Poughkeepsie Galleria, Hollister

Abercrombie & Fitch Co.; New York (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Benefits programs

Bonus opportunities

Merchandise discounts

Career advancement

Training programs

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the sales floor, coach Brand Reps and Stock Associates, and ensure a quality in-store experience. You will be part of the store leadership team, guiding daily sales, customer service, and visual merchandising to meet performance goals.

The role emphasizes leadership on the floor, brand representation, and adherence to company culture. The position offers a part-time schedule with pay starting at $18.70 per hour and various employee

Qualifications

• Strong customer focus and interpersonal skills are essential.
• Excellent communication skills are required to interact with customers and team members.
• Knowledge of current fashion trends helps drive sales and brand awareness.
• Energetic, outgoing, and assertive personality with a positive attitude.
• Initiative, confidence, adaptability and flexibility are important in a retail setting.
• Ability to balance multiple tasks while maintaining attention to detail.
• A strong work ethic is expected for reliable performance.

Responsibilities

• Perform opening and closing routines.
• Operate register/point-of-sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge, brand awareness, and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and maintain inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Strong customer focus

Excellent communication skills

Knowledge of fashion trends

Energetic and outgoing

Assertive

Initiative and adaptability

Flexibility

Strong work ethic

Education

High School diploma or GED

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, and ensuring store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and achieving daily sales.

What You’ll Do

• Perform opening and closing routines.
• Operate register/point‑of‑sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge, brand awareness, and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and maintain inventory control.
• Represent the brand and exemplify company culture and values.

Work Schedule Requirements

Schedule will vary weekly; expect at least 12‑16 hours per week, including availability on Saturdays, Sundays, and certain holidays. During peak timeframes, hours will increase to support business needs.

What It Takes

• High School diploma or G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience leading groups or teams preferred.
• Strong customer focus and exceptional interpersonal skills.
• Excellent communication skills.
• Knowledge of current fashion trends.
• Energetic, outgoing, and assertive.
• Initiative, confidence, adaptability, and flexibility.
• Ability to balance multiple tasks while being detail‑oriented.
• Strong work ethic.

Benefits & Compensation

Starting rate: $18.70 per hour. The rate and range may be modified in the future. As an Abercrombie & Fitch Co. associate, you are eligible for a variety of benefit programs that fit your lifestyle. Additional incentives include quarterly sales incentive bonuses, merchandise discounts, and career advancement opportunities. Training and development are also provided.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally‑led omnichannel specialty retailer of apparel and accessories for kids through millennials. The company operates a family of brands, including Abercrombie and Hollister, with stores across North America, Europe, Asia, the Middle East, and e‑commerce sites.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.