Key Lead - Somerset Collection, abercrombie kids

Abercrombie & Fitch Co.; Troy (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Abercrombie & Fitch Co. is looking for a Key Lead in Troy, Michigan. This role requires overseeing the in-store experience, assisting the store leadership team in improving sales performance, and mentoring team members. Responsibilities include managing opening/closing routines, handling register operations, fulfilling orders, and maintaining visual displays. Strong engagement with customers and adherence to brand values are essential for success in this position.

Responsibilities

• Ensure all customers receive quality in-store experience.
• Act as the Floor Supervisor, providing guidance to Brand Reps and Stock Associates.
• Drive store performance through customer experience.

Job description

The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.