Key Lead - Crossroads Center, Hollister

A&F Stores, Inc.; Brooklyn Park (MN); On-site; USD 19,000 - 22,000; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise on the floor and coach Brand Reps and Stock Associates. You will guide operations, enhance customer experience, and contribute to daily sales while upholding brand standards.

Responsibilities include opening/closing routines, POS use, omni-channel fulfillment, and maintaining displays. The role emphasizes teamwork, adaptability, and a strong work ethic in a fast-paced retail environment.

Qualifications

• Requires High School Diploma/G.E.D. or equivalent with retail experience preferred.
• Retail supervisory/management experience is not required.
• Experience in leading groups or teams is preferred.
• Maintain a strong customer focus and exceptional interpersonal skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, assertive and take initiative.
• Demonstrate adaptability, flexibility and ability to handle multiple tasks.
• Engage in proactive learning and exhibit a strong work ethic.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness to drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Retail supervision

Customer focus

Communication skills

Interpersonal skills

Adaptability

Initiative

Team leadership

Education

High School Diploma/G.E.D.

Tools

POS systems

Job description

Job Description: The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines
• Operate Register/Point of Sale systems
• Fulfill OMNI Channel Orders
• Demonstrate Product Knowledge, Brand Awareness, while driving sales
• Build and maintain Visual Displays
• Analyze reporting to inform decision making
• Protect Store Assets & perform Inventory Control
• Represent the Brand and exemplify Company Culture and Values

Work Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

What it Takes

• High School Diploma/ G.E.D. preferred, or equivalent 1 year of retail experience is preferred
• Retail supervisory / management experience is not required
• Experience in leading groups or teams is preferred
• Maintain a strong customer focus
• Demonstrate exceptional interpersonal skills
• Possess strong communication skills
• Show knowledge of current fashion trends
• Be energetic, outgoing, and assertive
• Take initiative and show confidence
• Master adaptability and flexibility
• Balance multiple tasks while being detail-oriented
• Engage in applied learning and proactive thinking
• Exhibit a strong work ethic

What You’ll Get

The starting rate for this position is $14.45 per hour.

• Competitive incentives: Quarterly Sales Incentive Bonus
• Merchandise Discount
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com. Learn more about A&F Co. by visiting our corporate website.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.