Key Lead - Crocker Park, Hollister

Abercrombie & Fitch Co.; Westlake (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Merchandise discount

Career advancement opportunities

Training and development

Brand Affiliate opportunities

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a quality in-store experience and strong store performance. You will lead by example, coach teams, and help maintain brand standards on a daily basis.

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge, and inventory control, with a focus on customer experience and brand culture across peak periods.

Qualifications

• High School Diploma/GED preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience in leading groups or teams preferred.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Leadership experience

Education

High School Diploma/GED

Tools

POS systems

Job description

Job Description

The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Work Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12‑16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.

What it Takes

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience is not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail‑oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

What You’ll Get

• Participation in a variety of benefit programs designed to fit you and your lifestyle.
• Competitive incentives to reward the commitment our associates have for moving our global business forward: quarterly sales incentive bonus, merchandise discount, opportunities for career advancement.
• Opportunity to become a Brand Affiliate.
• Training and development.
• A global team of people who celebrate you for being you.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. A&F operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.