Key Lead - West Acres Mall, Hollister

A&F Stores, Inc.; Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Training and Development

Job summary

A&F Stores, Inc. in Fargo, North Dakota is looking for a Key Lead who will oversee in-store operations and enhance the customer experience. This role involves guiding and coaching team members to drive performance and sales.

The ideal candidate will have strong interpersonal and communication skills, a focus on customer satisfaction, and a good grasp of fashion trends. Opportunities for career advancement and benefits such as merchandise discounts and bonuses are included.

Qualifications

• 1 year of retail experience preferred.
• Experience in leading groups or teams preferred.
• Retail supervisory / management experience not required.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and drive sales.
• Build and maintain Visual Displays.
• Protect Store Assets and perform Inventory Control.

Skills

Customer focus

Interpersonal skills

Communication skills

Knowledge of fashion trends

Adaptability

Attention to detail

Education

High School Diploma / G.E.D.

Job description

Overview

The Key Lead is responsible for ensuring all customers receive quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

Responsibilities

• Perform Opening and Closing Routines.


• Operate Register/Point of Sale systems.


• Fulfill OMNI Channel Orders.


• Demonstrate Product Knowledge, Brand Awareness, while driving sales.


• Build and maintain Visual Displays.


• Analyze reporting to inform decision making.


• Protect Store Assets & perform Inventory Control.


• Represent the Brand and Exemplify Company Culture and Values.

Schedule Requirements

Schedule will vary weekly, but you should expect to work at least 12-16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.


• 1 year of retail experience preferred.


• Retail supervisory / management experience not required.


• Experience in leading groups or teams preferred.


• Maintain a strong customer focus.


• Demonstrate exceptional interpersonal skills.


• Possess strong communication skills.


• Show knowledge of current fashion trends.


• Be energetic, outgoing, and assertive.


• Take initiative and show confidence.


• Master adaptability and flexibility.


• Balance multiple tasks while being detail-oriented.


• Engage in applied learning and proactive thinking.


• Exhibit a strong work ethic.

Benefits

• Payroll benefits programs aligned with company culture and values.


• Quarterly Sales Incentive Bonus.


• Merchandise Discount.


• Opportunities for Career Advancement.


• Opportunity to Become a Brand Affiliate.


• Training and Development.


• Global Team of People who celebrate you for being you.

Company Information

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.