Key Holder (Part-Time) @ Sheraton Phoenix Downtown

Event Network, Inc.; Phoenix (AZ); On-site; USD 18,000 - 25,000; Full time

Job summary

Event Network, Inc. is seeking a Key Holder to support daily store operations and guest experiences. You will work with management to ensure service standards, process sales transactions accurately, restock merchandise, and complete tasks assigned by leadership.

You will engage customers with friendly service, suggest additional items to boost sales, and maintain product presentation and store cleanliness. Flexibility with hours, including weekends, is required.

Qualifications

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience presenting products visually.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for Liquor sales.
• Flexible availability including weekends, holidays, mornings and evenings.

Responsibilities

• Greet guests and provide high-quality guest service.
• Suggestively sell to increase sales with open-ended questions.
• Know store products, promotions, KPI goals and new items.
• Maintain presentation standards and rotate stock as needed.
• Follow dress standards and store appearance guidelines.
• Process transactions accurately in the register system.
• Complete store paperwork, reports, and cycle counts.
• Recognize security risks and protect store assets.
• Follow all laws and company policies for operations.
• Collaborate with staff to achieve store goals and maintain a positive environment.

Skills

Keyholder experience

Retail supervisor

Merchandising

Guest service mindset

Flexible availability

Job description

Job Summary

As a Key Holder, you’ll be an integral part of our store’s day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment. The Key Holder Associates are responsible for meeting company guest service standards in their interactions with all store guests; accurately and efficiently processing guest sales transactions; restocking merchandise; and completing other tasks as assigned by store management.

Key Responsibilities and Accountabilities

• Promptly greets store guests and offers assistance to provide quality guest service to everyone who shops in the store.
• Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale.
• Knowledgeable about the store’s products. This includes, but is not limited to, current sales and promotions, the store’s sales targets, key performance indicators (KPI goals) and new products.
• Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing and making sure product is rotated when re-stocked.
• Follow Event Network and hotel appearance and dress standards.
• Process all transactions in the cash register system in an accurate and efficient manner. This includes but is not limited to cash and credit card payments, employee discounts, guest room charges, hotel property charges.
• Complete store paperwork and other procedures required for the operation of the store. This includes, but is not limited, printing register reports, performing cycle counts, and opening and closing store procedures.
• Recognize security risks and protect company and store assets. Know how to prevent and properly handle situations, which could result in loss to the store and company.
• Follow all applicable state and federal laws and company policies and procedures for store operations, time keeping procedures, hotel, loss prevention and human resources policies and procedures.
• Work together as a team with all staff to achieve store goals and contribute toward creating a positive work environment.

Skills / Qualifications

• Experience as a keyholder or supervisor in a retail environment.
• Merchandising experience organizing and presenting products that are visually appealing.
• Friendly, outgoing personality with a service mindset.
• Must be 21 for Liquor sales
• Position requires flexible availability, including weekends, holidays, morning and evening shifts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the Key Holder Associate is frequently required to stand up to 8 hours (except during breaks and meal periods required by law and company policy); walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• The Key Holder Associate must frequently lift and/or move up to 40 pounds.
• The Key Holder Associate must have the ability to read, count and write accurately to complete all required paperwork.