Key Holder (Full Time)

Boot Barn; Fairfield (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Boot Barn is seeking a Key Holder to lead in-store service and selling excellence, partnering with store leadership to drive sales and operations. You will become an expert on product categories, communicate detailed features and benefits to customers, and help maintain merchandising standards and store cleanliness.

You will also focus on achieving store metrics, managing transactions at the POS, and supporting the team through coaching and development.

Qualifications

• Experience in retail sales and customer service.
• Ability to operate POS system and process transactions accurately.
• Knowledge of merchandising standards and store presentation.

Responsibilities

• Foster a service and selling culture; exceed customer expectations.
• Become an expert in product categories; communicate features and benefits.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Stay informed on current promotions and advertisements.
• Support floor moves, displays, merchandising, and housekeeping.
• Assist with inventory and replenishment of floor stock.
• Complete transactions accurately and maintain cash/media accountability at POS.
• Partner with leadership to develop store team skills and performance.
• Perform opening/closing procedures and adhere to Time & Attendance policy.
• Comply with all laws and company policies; perform other duties as assigned.
• Demonstrate high quality work, attendance, and appearance.

Skills

Customer service

Sales

POS knowledge

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.

KEY HOLDER DUTIES

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.