Key Holder (Full Time)

Boot Barn; Carson City (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Boot Barn seeks a dedicated Key Holder to deliver exceptional in-store experiences and support the leadership team in driving store performance. You will develop product knowledge, assist with merchandising, and ensure smooth POS operations while upholding company standards and attendance policies.

The role emphasizes service excellence, teamwork, and adherence to promotions and procedures to help achieve sales goals and maintain store standards.

Qualifications

• Experience in retail sales and customer service.
• Ability to communicate product knowledge and benefits to customers.
• Proven track record of meeting sales goals and customer service metrics.

Responsibilities

• Foster a service and selling culture to exceed customer expectations.
• Become an expert in product categories and communicate features/benefits.
• Maintain goals like units per transaction and average dollar per transaction.
• Stay informed on current promotions and advertisements.
• Assist with merchandising, floor moves, displays and housekeeping.
• Process transactions accurately and maintain cash/accountabilities at POS.
• Collaborate with store leadership to improve skills and metrics.
• Follow opening/closing procedures and company policies.

Skills

Customer service

Sales leadership

Product knowledge

POS proficiency

Tools

POS system

Job description

Our Key Holders engage with customers, create an exceptional in-store experience and provide leadership and support to store partners. They embody Boot Barn's Mission, Vision and Values in their words and actions while demonstrating selling and service expertise, product knowledge, visual merchandising presentation skills and strong point-of-sale proficiency. Additionally, Key Holders partner with the leadership team in driving activity to exceed store sales goals, help with team development and assist with store operational procedures as assigned.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.

KEY HOLDER DUTIES

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.