Key Holder & Customer Experience Lead

Ace Hardware; Sunbury (OH); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Ace Hardware in Sunbury, OH is seeking a capable Key Holder to promote sales and deliver top-tier customer service. You will train and monitor sales associates and cashiers to meet retail objectives while upholding Ace's service-first brand.

The role emphasizes leadership, strong product knowledge, and the ability to keep the store running smoothly, including welcoming customers, solving problems, maintaining a clean sales floor, and supporting merchandise resets.

Qualifications

• Strong background in customer service and leadership.
• Hardware knowledge helpful; training provided.
• Excellent interpersonal, communication and follow-through skills.
• Ability to lead sales associates and cashiers to meet store objectives.

Responsibilities

• Provide a positive representation of Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store.
• Ensure all pages and calls are answered promptly and courteously.
• Assist with receiving, stocking, and maintaining back stock levels.
• Maintain a clean and orderly sales floor, stock room and outdoor area.
• Support merchandise resets and price changes as needed.
• Communicate store issues to management and participate in store meetings.

Skills

Customer service

Leadership

Cash handling

Product knowledge

Store operations

Tools

Forklift operation

Job description

Ace Hardware in Sunbury, OH is seeking a capable Key Holder to promote sales and deliver top-tier customer service. You will train and monitor sales associates and cashiers to meet retail objectives while upholding Ace's service-first brand.

The role emphasizes leadership, strong product knowledge, and the ability to keep the store running smoothly, including welcoming customers, solving problems, maintaining a clean sales floor, and supporting merchandise resets.