Key Holder

Goodwill NYNJ; Town of Guilderland (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Generous time off

Health benefits

Retirement matching

Transit benefits

Job summary

Goodwill NYNJ is hiring a Key Holder in Guilderland, NY to support daily store operations and enhance the customer experience. The role focuses on coaching associates, maintaining CARE standards, and ensuring smooth operations in the Store Manager’s absence.

The ideal candidate has at least 1 year of retail supervisory experience, strong communication skills, and the ability to manage a busy floor with a focus on exceptional service and store presentation.

Qualifications

• Minimum 1+ year retail supervisory experience.
• Strong customer service orientation and leadership skills.
• Excellent communication and interpersonal abilities.
• Ability to coach and develop staff in a busy store.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Support Store Management in daily store operations and customer experience.
• Coach and develop associates to achieve performance goals.
• Help manage customer flow and ensure CARE standards are met.
• Lead by example to deliver outstanding service and store presentation.
• Execute store operations in the absence of Store Manager.

Skills

Team leadership

Customer service

Communication

Coaching

Flexibility

Education

High school diploma or equivalent

Job description

Location: Guilderland, NY

Title: Key Holder

The Awesome Things You’ll Do

The Key Holder is responsible for supporting the Store Management in the daily operation of the store and overall customer experience. He/she demonstrates leadership by modelling Goodwill NYNJ CARE service standards to elevate sales performance. This individual will help to train and coach associates to achieve all set expectations. The Key Holder has the ability to execute all operational functions to Brand standards and drive positive customer experiences in the absence of the Store Manager and Assistant Store Manager.

• Lead a high performing customer first orientated team. Coach and provide feedback to the team as necessary to ensure all customers and donors serviced in the store are given the full CARE experience in line with brand strategies. Manage customer flow to ensure the best possible experience and that every customer is engaged.


• Lead by example by setting the standard to deliver excellent service to customers.


• Drive partnership on the selling floor between sales specialists and store associates.


• Develop and retain talented employees, by coaching in the moment and providing feedback to the Store manager to support training and development.


• Resolve all customer complaints and issues quickly, efficiently and with respect resulting in an overall positive experience. Partner with the Store Manager where necessary.


• In absence of the Store manager, responsible for executing all operations.


• Possess a strong understanding of the business and effectively communicate needs and ideas to elevate the business.


• Assist Store Manager in driving Goodwill brand loyalty through coaching sales team to share knowledge of Goodwill Rewards program and Mission, consistently educating customers of the benefits of participation.


• Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.


• Communicate product needs to the stock team ensuring that flow of product to the floor is quick and efficient.


• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times.


• Ensure presentation of all windows, displays, fixtures and all visual areas are reflective of current visual direction.


• Enforce and support Store Manager in holding team accountable to Company policies and procedures.


• Additional duties as required.

Our Must Haves

• Minimum 1+ year experience in retail store supervisory required.


• High School Diploma, equivalent, or combination of education and relevant experience required.


• Skills Required: Describe the minimum skills required or preferred


• Proven ability to drive and exceed individual and store results.


• Proven ability to build lasting relationships with customers and colleagues.


• Ability to adapt to and engage with different customers.


• Strong interpersonal and communication skills (verbal and written) with customers, sales leadership team and colleagues.


• Demonstrated collaborative skills and ability to work well within a team.


• Ability to receive feedback and take action when appropriate.


• Accuracy and attention to detail required.


• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.


• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.

Special Working Conditions

• Report all employee relation issues in a timely and effective manner, partnering with the Store Manager and HR when necessary.


• Assist the Store Manager to recruit, train, and develop team ensuring all positions are filled in a timely manner with qualified candidates.


• Continually provide feedback to the Store Manager on employee level of proficiency in their role and support with training and development.


• Assist in ensuring the integrity of staff’s time and attendance.


• Ensure Dress Codes and Uniforms are always professional, reflective of Brand image and always adhered to.


• Enforce of all company policies and procedures, standards of operations and support leadership team.

What We Offer

• Generous Time off policy to use when you need it


• Health, wellness and financial resources to help you achieve our personal goals


• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance


• Retirement matching programs and contributions


• Transit and commuter benefits

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