Key Holder

Buff City Soap; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail company is seeking a Key Holder in Memphis, TN to oversee store operations, support guest service initiatives, and maintain a clean and efficient work environment. Responsibilities include opening and closing the Makery, managing stock, and assisting with staff training. Candidates must have at least 3 months of experience with the company and be available on weekends. The role offers an opportunity to foster a guest-centric culture in a dynamic retail setting.

Qualifications

• Weekend availability is required.
• Must have worked with the company no less than 3 months.
• Ability to communicate effectively at all levels.

Responsibilities

• Open and close the store as needed.
• Maintain a high-energy, guest-centric work environment.
• Drive Makery performance and foster superior guest service.
• Supervise the Makery to achieve company objectives.
• Report any issues to the Makery Manager.

Skills

Effective communication

Supervisory skills

Customer service

Job description

SUMMARY

The Key Holder position at Buff City Soap is responsible for:

• Opening and/or closing the store.
• Maintaining a high-energy, positive work environment with behaviors that support guest‑centric service.
• Helping drive Makery performance, fostering superior guest service, and maintaining operational excellence to meet or exceed established productivity goals.
• Supervising the Makery to achieve company goals, leading by example in all company operations.
• Fostering a sense of urgency to achieve objectives and report any issues to the Makery Manager.
• Maintaining a professional and impeccably clean Makery environment.
• Working through the Makery Manager to communicate the Makery goals and objectives.
• Providing insight on staff opportunities to the Makery Manager so that they can properly coach, train, and provide feedback to improve Soap Makers’ daily performance.
• Managing and tracking stock of raw materials, finished products, and supplies.
• Accurately handling cash when opening and closing the Makery.

QUALIFICATIONS

• Weekend Availability
• Must have worked with the company no less than 3 months
• Ability to communicate effectively at all levels