Retail Key Carrier Supervisor

The TJX Companies, Inc.; Watchung (NJ); On-site; USD 24,094 - 24,783; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Child care discounts

Job summary

A leading off-price retailer in Watchung, NJ is seeking a Retail Key Carrier Supervisor to oversee store operations and customer service. The ideal candidate will manage a team, ensure adherence to operational policies, and foster a positive customer experience. Responsibilities include staff coaching, managing service issues, and executing store procedures. A flexible schedule is required, including nights and weekends. Benefits include a comprehensive package and competitive hourly pay ranging from $17.49 to $17.99.

Qualifications

• Able to work a flexible schedule including nights and weekends.
• Capable of multi-tasking and responding effectively to change.
• Superior communication skills with attention to detail.

Responsibilities

• Create a positive customer experience and manage service issues.
• Help train and coach Associates to enhance store performance.
• Maintain operational procedures and adhere to safety guidelines.

Skills

Flexibility

Teamwork

Problem solving

Communication

Organizational skills

Education

1 year retail experience

6 months leadership experience

Tools

Company standard software

Job description

Retail Key Carrier Supervisor

About TJX Companies

Join to apply for the Retail Key Carrier Supervisor role at The TJX Companies, Inc. At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx—you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off‑price retailer.

Job Description

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends. Role models exceptional customer service.

Key Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Qualifications

• Able to work a flexible schedule, including nights and weekends
• Team player, working effectively with peers and supervisors
• Able to respond appropriately to changes in direction or unexpected situations
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills
• Able to effectively coach, delegate, and follow-up on multiple people/tasks
• Able to act quickly under challenging circumstances
• Capable of multi-tasking
• Superior communication and organizational skills with attention to detail
• 1 year retail, 6 months leadership experience

Benefits

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

Pay & Location

This position has a starting pay range of $17.49 to $17.99 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

Location: USA Homesense Store 0028 Watchung NJ

EEO Statement

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment.