Key Holder

Books A Million; Arlington Knolls (PA); On-site; USD 17,000 - 23,000; Part time

Job summary

Books A Million in Whitehall, PA is seeking a part-time Keyholder to act as a limited Manager on Duty, ensuring store security and profitability while delivering top customer service. The role leads the category team, maintains merchandising and cleanliness, and supports daily operations.

Applicants should have supervisory experience, a high school diploma or equivalent, and be 18 or older with successful background screenings. This position emphasizes teamwork and hands-on retail operations.

Qualifications

• High school diploma or equivalent.
• Previous experience in a supervisor role.
• 18 years of age or older.
• Successful completion of all background screenings.

Responsibilities

• Lead assigned category team and maintain store operations.
• Ensure customer service excellence and handle complaints.
• Maintain security and daily cash handling procedures.
• Train associates and facilitate cross-training.
• Communicate with team through daily briefings and meetings.
• Perform other duties as assigned.

Skills

Supervisor experience

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

US:PA:Whitehall | Retail | ACTIVE PART TIME

Posted 2 days ago

Description

Job Description

The Keyholder operates as a limited Manager on Duty by maintaining the physical security of the store, under direction from the management team. Roles and Responsibilities Maximizes profits and customer service by leading assigned category team and operating the store in adherence with all company policies, procedures, and guidelines Operates the store as a limited Manager On Duty in conjunction with the management team. Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management. Maintains category merchandising and cleanliness and ensures operational efficiency. Maintains used category cadencing and stock levels within the monthly budget. Audits buyback throughout the day to ensure all policies and procedures are being followed. Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion. Maintains category merchandising and cleanliness and ensures operational efficiency. Trains and develops Associates within category and facilitates cross-training for further development. Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings. Drops off bank deposit and pick up change order as needed Performs other duties as assigned.

Core Competencies

Strong verbal and written communication skills Action Orientation Interpersonal Skills

Qualifications and Education Requirements

High school diploma or equivalent Previous experience in a supervisor role 18 years of age or older Successful completion of all background screenings

Preferred Skills

Computer and cash register skills

Physical and Environmental Requirements

Must be able to stand and walk for extended periods of time Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities Must be able to lift or team lift objects up to 50 lbs., with or without assistance Must be able to communicate using speech, sight, and sound with or without an assistive device Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job