Key Holder

Richemont; California; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability benefits

RRSP matching

Paid time off

Maternity leave top-up

Employee assistance program

Volunteer days off

Job summary

Montblanc North America is seeking a Key Holder in San Diego to drive sales, build a client network, and provide top-tier customer service. You will maintain boutique aesthetics and product knowledge across collections, while supporting management and coordinating with corporate as needed.

The role requires strong customer service, bilingual English/Spanish abilities, and flexibility to work nights, weekends, and holidays in a luxury retail environment.

Qualifications

• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities; ability to establish and maintain relationships.
• Excellent interpersonal, communication and computer skills are needed.
• High school graduate or equivalent; college degree preferred.
• Able to work open availability including nights, weekends, and holidays.
• Fluent in English and Spanish.
• Standing on the sales floor for 90% of the workday.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management.
• Responsible for ensuring loss prevention procedures are followed according to protocol.
• Handle transfers in absence of management.

Skills

Interpersonal skills

Communication skills

Computer skills

Education

High school diploma or equivalent

College degree preferred

Job description

Since MONTBLANC revolutionized writing culture in 1906 with the first spill-proof fountain pen, we have been known for outstanding craftsmanship, highest aesthetics, and innovative solutions. And we keep pushing the boundaries. We combine the best of tradition, technology and design in writing instruments, watches, leather goods, new technologies and selected accessories. With our name and in our emblem, we embody this mission: to implement bold ideas with outstanding craftsmanship and create refined products for people with highest expectations. In doing so, we are at the forefront of technology and design, drawing on the passion of more than 3,000 employees and living a culture that - like our products - inspires people to unleash their potential, to thrive and to achieve.

At Montblanc North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Key Holder

Montblanc | San Diego

Reports to: Boutique Manager

Role Overview

Overall responsibility for achievement of individual sales objectives; developing and servicing the customer.

Responsibilities

• Achieve preset sales objectives.
• Develop network and clientele.
• Capture client information; consistently adding information to further promote boutique relationships and sales
• Possess strong product knowledge of the various collections
• Provide outstanding customer service.
• Develop a working knowledge of simple pen repair and after sales service techniques.
• Maintain the aesthetic quality of the store.
• Open/close boutique as required.
• Handles communication with corporate office in absence of management
• Responsible for ensuring loss prevention procedures are followed according to protocol
• Handle transfers in absence of management

Qualifications

• Performance standards
• Technical requirements
• Physical requirements/working conditions
• Previous experience in retail sales; jewelry or high-end luxury product sales is preferred.
• Strong understanding of Customer Service needs and customer priorities. Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• Excellent interpersonal, communication and computer skills are needed.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• High school graduate or equivalent, College degree preferred
• Able to work open availability including nights, weekends, and holidays
• Fluent in English and Spanish
• Standing on the sales floor for 90% of the workday
• Reaching to access product stored within cabinets or on shelves
• Bending to access product stored within cabinets
• Occasional need to use a ladder to reach product
• Unpacking and/or lifting of large boxes that contain product

Richemont offers a generous compensation and benefits package for eligible employees.

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Hourly Range: $22-$26

Salary will be determined based on relevant skills and experience.