Key Holder

Lands' End, Inc.; Grand Rapids, Northern (MI, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Lands' End, Inc. is seeking a store team member in Grand Rapids to deliver exceptional service, assist management, and drive profitable sales through proactive customer engagement.

The role emphasizes consultative selling, product knowledge, and adherence to store standards. Candidates should be flexible with hours and capable of supporting opening/closing duties and stock preparation.

Qualifications

• Leadership and supervisory abilities.
• Ability to drive sales through consultative selling and customer engagement.
• Experience in a retail environment preferred.
• Willingness to work varied hours including peak seasons.

Responsibilities

• Manage store operations in absence of management.
• Lead sales through consultative selling and outfit recommendations.
• Greet customers, assist with fitting room needs, and provide solutions.
• Prepare stock and assign sales floor tasks.
• Assist opening and closing procedures.
• Navigate Lands’ End website to fulfill customer needs when items aren’t in store.
• Process transactions, returns and exchanges per procedures.
• Maintain product knowledge and fashion trends to boost service quality and sales.
• Support markdowns, promotions, and visual branding standards.
• Coach staff on stock replenishment and visual standards.
• Adhere to LP policies and safety practices.

Skills

Leadership

Multi-tasking

Organization

Selling skills

Customer communication

Feedback handling

Instruction adherence

Adaptability

Lands’ End product knowledge

Retail experience

Flexible hours

Reliability

Tools

POS system

Job description

This position represents Lands' End' to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the management team with the regard to limited administrational aspect of the store's operations.

This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
• Leads efforts to prepare stock, and sales floor assignments.
• Assist in the opening and closing of the store.
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Coaches associates to stock replenishment and adhering to visual brand standards
• Adhere to all LP policies and procedures
• Must follow all safe work practices, elevate unsafe conditions and report incidents.

Skills

• Demonstrated leadership ability
• Capable of handling multiple tasks simultaneously
• Organized, self-motivated, decisive and supportive
• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Highly reliable and punctual
• Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

• Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
• Hang/fold merchandise
• Ladder climbing
• Operate POS register and computer
• Lift and carry up to 40 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.