Key Holder

Lands' End; Grand Rapids (MI); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Lands' End is seeking a store associate in Grand Rapids, MI, to deliver exceptional customer service, assist management, and drive sales through consultative selling. The role involves stock preparation, POS transactions, and supporting store operations. Strong communication and flexibility are essential.

The position requires reliability and knowledge of product trends; experience in retail is preferred. This role supports opening and closing duties and adheres to company standards.

Qualificações

• Leadership demonstrated in supervisory roles or team guidance.
• Ability to handle multiple tasks simultaneously with organization.
• Strong customer service focus and problem-solving skills.
• Excellent verbal and written communication abilities.
• Adaptability to changing store needs and schedules.
• Reliable and punctual with a strong work ethic.

Responsabilidades

• Drive sales using consultative selling; suggest outfitting options to increase basket size.
• Maintain knowledge of Lands’ End website and use online options when items aren’t in-store.
• Process transactions accurately using POS and online systems.
• Prepare stock, manage floor assignments, and support opening/closing procedures.
• Coach teammates on replenishment, visuals, and adherence to policies.

Conhecimentos

Leadership

Multitasking

Customer service

Communication

Adaptability

Punctuality

Sales techniques

Product knowledge

Ferramentas

POS system

Descrição da oferta de emprego

This position represents Lands' End' to the customer by providing exceptional service in a professional, courteous and helpful manner. This individual will also assist the management team with the regard to limited administrational aspect of the store's operations.

This position enhances the experience of our customers and drives profitable sales by providing proactive sales assistance and support to customers.

Essential Job Functions (Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.)

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.

• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
• Leads efforts to prepare stock, and sales floor assignments.
• Assist in the opening and closing of the store.
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Coaches associates to stock replenishment and adhering to visual brand standards
• Adhere to all LP policies and procedures
• Must follow all safe work practices, elevate unsafe conditions and report incidents.

Skills

• Demonstrated leadership ability
• Capable of handling multiple tasks simultaneously
• Organized, self-motivated, decisive and supportive
• Excellent selling skills
• Ability to communicate effectively with customers and fellow employees
• Ability to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Highly reliable and punctual
• Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

• Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
• Hang/fold merchandise
• Ladder climbing
• Operate POS register and computer
• Lift and carry up to 40 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.