Key Holder

Psycho Bunny; Commerce (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Growth opportunities

Passionate team environment

Job summary

Psycho Bunny is seeking a Key Holder at Citadel Outlets, responsible for managing sales culture, training Team Members, and ensuring high customer service standards. The Key Holder will engage customers, analyze buying trends, and oversee inventory management.

Ideal candidates should possess at least a year of retail management experience, strong communication skills, and flexibility to work varied hours. Enjoy perks like discounts and opportunities for growth within a rapidly expanding brand.

Qualifications

• Minimum of 1-year retail management experience required.
• Ability to work flexible hours including nights, weekends, and holidays.
• Strong communication skills to foster a customer-focused selling culture.

Responsibilities

• Manage and promote sales culture to achieve KPI and profitability goals.
• Assist with recruitment, training, and development of Team Members.
• Maintain payroll control and service-driven scheduling.

Skills

Retail management experience

Strong communication skills

Customer-focused selling

Job description

Key Holder - Citadel Outlets (on-site)

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Your Toolkit

• 1-year minimum retail management experience
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Strong communication skills and ability to foster a customer-focused selling culture.

Compensation

The salary will be determined based on your work location, knowledge, skills, and competencies.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.