Key Holder

Psycho Bunny; Los Angeles (CA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Collaborative culture

Job summary

Psycho Bunny in Los Angeles is seeking a Key Holder to support store leadership, drive sales, and uphold Psycho Bunny’s bold, premium brand standards. Reporting to the Store Manager, you will mentor Team Members, manage schedules, ensure product knowledge, protect profitability, and deliver consistently exceptional customer experiences in a fast-paced retail setting.

This role requires 1-year minimum retail management experience and a flexible schedule including nights, weekends, and holidays,

Qualifications

• 1-year minimum retail management experience.
• Flexible schedule including nights, weekends and holidays.
• Strong communication skills and customer-focused selling culture.

Responsibilities

• Build a loyal customer base through engagement, conversion, and collecting customers' phone numbers and e-mail addresses.
• Recruit, train, develop, and support high-performing team members.
• Maintain product knowledge and train store staff accordingly.
• Manage payroll control and schedules to optimize profitability and service.
• Analyze customer profiles and trends to influence sales.
• Monitor loss prevention and oversee shrink and inventory.
• Execute merchandise transfers and ensure visual directives are met.
• Collaborate with store team to achieve store goals.

Skills

Retail management

Customer service

Team supervision

Communication

Scheduling

Job description

Ready to hop into something extraordinary? We’re Psycho Bunny, the rebellious refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sales worldwide (and counting!), we’re on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member’s level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Your Toolkit

• 1-year minimum retail management experience
• You must be able to work a flexible schedule, including nights, weekends, and holidays.
• You have strong communication skills and can foster a customer-focused selling culture.

Compensation

• The salary will be determined based on your work location, knowledge, skills, and competencies.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Diversity & Inclusion

Are you excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements, we encourage you to apply anyway - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.