Key Holder

Lands' End; Cincinnati (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Lands' End in Cincinnati, OH is seeking a Customer Service and Sales Associate to drive sales while delivering outstanding service. You will partner with the store team to maintain a positive customer and employee culture and support daily operations.

Responsibilities include consultative selling, assisting customers with fittings and product navigation, stocking, opening/closing the store, and using the POS system.

Qualifications

• Retail experience strongly preferred.
• Availability and flexibility to work varied hours.
• For full-time positions, ability to work a 40-hour week including peak periods.

Responsibilities

• Drive sales using consultative selling and identify customer needs.
• Provide excellent customer service and greet customers.
• Lead stock preparation and store floor organization.
• Assist in opening and closing the store.
• Maintain knowledge of Lands' End products and online navigation.
• Process transactions using the POS and online system.

Skills

Leadership

Multitasking

Organization

Selling skills

Communication

Feedback reception

Flexibility

Product knowledge

Retail experience

Reliability

Job description

Lands' End Store
2715 Edmondson Road
Unit 220
Cincinnati, OH 452091912, USA

Description

Job Summary

In this role, you will be responsible for driving sales and enhancing the customer’s experience by providing proactive sales assistance and support. You will also work with the store management team to lead a positive customer and employee culture along with assisting in driving operational activities.

Essential Job Functions

• Assume responsibility for store in the absence of members of management.
• Drives sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions; this can include suggesting outfitting options and related items to generate multiple unit sales, providing fitting room assistance, and participating in customer outreach activities.
• Provides highest degree of customer service; including courteously, conversationally greeting customers, adjusting individual customer attention based on store traffic, suggesting solutions based on customer interests and needs.
• Leads efforts to prepare stock, and sales floor assignments.
• Assist in the opening and closing of the store.
• Maintains knowledge of Lands’ End website navigation and leverages this option for customer solutions when the product is not available in the store
• Processes customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures
• Maintains knowledge of Lands’ End products and services, along with current fashion trends to enhance level of customer service and generate sales
• Performs markdown and other promotional activities as needed
• Coaches associates to stock replenishment and adhering to visual brand standards
• Adhere to all LP policies and procedures
• Must follow all safe work practices, elevate unsafe conditions and report incidents.

Skills

• Demonstrated leadership ability
• Capable of handling multiple tasks simultaneously
• Organized, self-motivated, decisive and supportive
• Excellent selling skills
• Ability to communicate effectively with customers and fellow employeesAbility to receive feedback and take action when appropriate
• Ability to follow written and verbal instruction and meet deadlines on projects/tasks
• Flexible and adaptable to change
• Knowledge of Lands’ End merchandise is strongly preferred
• Previous experience in retail strongly preferred
• Availability and flexibility to work varied hours to support the needs of the business
• Highly reliable and punctual

Ability to adhere to Lands’ End Attendance program. For hourly full-time positions: Must be able to work a 40 hour work week and be available for overtime as business needs arise (e.g. peak season). For hourly flexible part-time positions: Must be able to adhere to hours scheduled based on specific business needs (e.g. increased availability for hours during peak season).

Essential Physical Requirements

• Extensive standing, walking, reaching, pushing/pulling, and working around sales floor and backroom
• Hang/fold merchandise
• Ladder climbing
• Operate POS register and computer
• Lift and carry up to 40 lbs.

Qualifications

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Leader: Inspires teammates to follow them
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.