Key Customer Success Manager

C.H. Robinson; Chicago (IL); Hybrid; USD 87,000 - 137,000; Full time

Job summary

A leading company in logistics is seeking a Key Customer Success Manager to enhance customer relationships and drive growth. This role involves managing strategic accounts, ensuring customer satisfaction, and collaborating with teams to deliver innovative solutions. Candidates should possess a Bachelor's degree and relevant industry experience. The position offers a hybrid work environment, with three days on-site and two days remote. Comprehensive benefits and a commitment to diversity and inclusion are part of the offer.

Benefits

Health plans

Fertility benefits

Savings accounts

Insurance

Paid time off

Parental leave

Charitable matching

401(k)

Stock purchase plans

Career development opportunities

Qualifications

• At least 4 years of industry experience.
• Ability to travel up to 25% domestically and internationally.

Responsibilities

• Manage accounts with over $3 million in net revenue.
• Develop and implement strategic plans aligned with customer goals.
• Negotiate contracts and identify growth opportunities.

Skills

Communication

Negotiation

Leadership

Education

Bachelor's degree

Tools

Microsoft Office

Job description

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Key Customer Success Manager
Primary Location: Chicago, IL, United States of America

Job ID: R44664

Role Overview: C.H. Robinson is hiring a Key Customer Success Manager to grow and retain key strategic accounts. Your main goal will be to ensure customers maximize value from our technology and services through relationship-focused management. You will develop strategic relationships, facilitate value creation and solution expansion, and maintain overall customer satisfaction by building trust, aligning with executive contacts, and advocating for the customer. If you are passionate about driving customer growth, we invite you to apply and contribute to our commitment to excellence.

Work Environment: This role involves engaging on-site three days a week to foster collaboration and innovation, with the flexibility to work remotely two days a week.

Application Deadline: Internal applications close on Friday, May 16th.

Duties and Responsibilities:

• Manage accounts with over $3 million in net revenue, including profit and loss, expenses, and revenue projections.
• Leverage customer data to create supply chain solutions.
• Develop and implement strategic plans aligned with customer and company goals.
• Build and maintain relationships with executive-level contacts globally.
• Promote enterprise capabilities to meet customer goals, using industry insights.
• Handle operational escalations and lead strategic reviews and account planning.
• Negotiate contracts, identify growth opportunities, and develop improvement plans.
• Translate customer feedback into actionable insights.
• Mentor service delivery teams and foster collaboration and continuous improvement.
• Maintain regular communication to stay informed of customer business changes.

Qualifications:

Required:

• Bachelor's degree from an accredited university.
• At least 4 years of industry experience.
• Ability to travel up to 25% domestically and internationally.

Preferred:

• Experience in retail, supply chain, or logistics industries.
• Experience in account management or customer success.
• Proficiency in Microsoft Office, presentation skills, consultative sales, negotiation, and conflict resolution.
• Strong communication skills and ability to manage customer expectations.
• Leadership skills and commitment to diversity and inclusion.

Compensation: $87,800 - $136,700, determined by skills and experience. This range reflects base pay only.

We encourage all interested candidates to apply early, regardless of whether they meet all preferred qualifications.

Equal Opportunity: C.H. Robinson is an Equal Opportunity Employer, valuing diverse backgrounds and committed to an inclusive, harassment-free workplace.

Benefits: Comprehensive benefits including health plans, fertility benefits, savings accounts, insurance, paid time off, parental leave, charitable matching, 401(k), stock purchase plans, and career development opportunities.