Key Customer Success Manager

C.H. Robinson; Chicago (IL); Presencial; USD 76.000 - 158.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with company match

Paid time off

Paid holidays

Descripción de la vacante

C.H. Robinson Worldwide is hiring a Key Customer Success Manager for the RMS team in Chicago. You will drive growth and retention for strategic accounts, ensuring customers derive maximum value from our technology and services through proactive relationship management.

You will develop strategic plans, lead executive communications, and align internal teams to deliver value. This hybrid role requires up to 25% travel and a focus on customer advocacy and satisfaction.

Formación

• Bachelor’s degree required.
• Minimum 4 years of related industry experience.
• Ability to travel up to 25% (domestically and internationally).

Responsabilidades

• Grow profitability by managing top and bottom lines of accounts (~$3M+ net revenue annually).
• Lead global account P&L and financial management, including expenses.
• Coordinate monthly revenue projections and resource allocation.
• Develop strategic plans reflecting customer and company visions.
• Cultivate executive-level relationships and drive value through reviews.
• Act as escalation point to ensure customer satisfaction and delivery excellence.

Conocimientos

Account Management

Strategic Planning

Executive Communication

Negotiation

Cross-functional Leadership

Educación

Bachelor's degree

Herramientas

Microsoft Office Suite

Descripción del empleo

## Key Customer Success ManagerApply: Hybrid: Chicago, IL United States of America: Full time: Posted Today: R49747C.H. Robinson is seeking a **Key Customer Success Manager** to join our Robinson Managed Solutions (RMS) team. In this role you will be responsible for growth and retention of key and strategic accounts. You will ensure our customers are deriving maximum value and utilization from our technology and services via relationship-focused client management. As the primary point of accountability, you will develop strategic relationships, provides value creation, solution expansion, and ensures overall customer satisfaction. This is accomplished by cultivating trust, creating alignment of executive level customer contacts, and customer advocacy. Additionally, you will drive results through strategic business reviews and strategic account plans and owns the customer value proposition. This is an exciting opportunity to play a critical role in driving innovation and creating strategic partnerships that transform supply chains. This is a hybrid position with 4 days in office in Chicago. **DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:**Grow Profitably:*** Manage top and bottom lines of the accounts (~$3M+ in Net Revenue annually)* Global account P&L / Financial management, including expense management* Maintain monthly revenue projections and accurate resource allocation* Leverage customer specific data, requirements, and expectations to create viable supply chain solutions**Global Capabilities:*** Champion the enterprise technical and operational capabilities to customer goals and requirements* Manage customer expectations and requirements and plan desired outcomes aligned with strategy* Develop collaborative strategic plan reflecting both the customer and C.H. Robinson’s visions* Advocate and utilize the enterprise project-based delivery model **Customer Relationships:*** Align internal and external business functions across all global regions to support long term strategic plan* Develop initiatives and manage projects to support customer value proposition* Develop trusting strategic relationships with executive level customer contacts and align 3x3 leadership* Drive the holistic plan to ensure operational excellence and serve as an escalation point* Align with customer on business management processes and planning cycles* Understand industry and market trends and apply to customer strategy and business reviews* Stay informed of changes within customer business through regular customer communication**Talent:*** Provide guidance and mentoring to the Service Delivery teams* Promote a collaborative culture within the team* Foster a mindset of growth and continuous improvement **QUALIFICATIONS**Required:* Bachelor’s degree from accredited college or university* Minimum 4 years of related industry experience* Ability to travel up to 25% (domestically and internationally) Preferred:* Advanced proficiency in Microsoft Office Suite of programs* Knowledge of Supply Chain and/or Logistics industry* Presentation experience with internal and external key decision makers* Demonstrated experience in consultative and strategic sales* Ability and desire to work in a fast-paced environment* Strong negotiation and conflict resolution skills* Advanced written and verbal communication skills* Demonstrates skill of managing internal and external customer expectations* Proven ability to build, lead, and foster a team-oriented environment* Values a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.**Compensation Range**$75,700.00 - $158,340.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!**Equal Opportunity**C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\\Disabled\\Veteran **Benefits****Your Health, Wealth and Self**Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:* Three medical plans which include* + Prescription drug coverage + Enhanced Fertility benefits* Flexible Spending Accounts* Health Savings Account (including employer contribution)* Dental and Vision* Basic and Supplemental Life Insurance* Short-Term and Long-Term Disability* Paid observed holidays* 2 paid floating holidays for U.S. hourly employees* Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada* Paid parental leave* Paid time off to volunteer in your community* Charitable Giving Match Program* 401(k) with 6% company matching* Employee Stock Purchase Plan* Plus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page