Key Center-Security Supervisor

ADP, Inc.; Cleveland (OH); On-site; USD 20,000 - 22,000; Full time

Job summary

Millennia Commercial Group is seeking a Key Center-Security Supervisor to lead security operations at the Key Center in Downtown Cleveland. The role involves on-site leadership of daily security functions for a Class A environment, delivering white-glove service to tenants, guests, vendors, and executives.

The candidate must excel in security leadership, incident reporting, and interdepartmental communication, serving as the on-site shift leader and primary liaison for tenants, management, and

Qualifications

• Experience leading security operations in a Class A critical infrastructure environment
• Strong leadership, communication, and people management abilities
• Ability to supervise a Security Officer team and ensure policy adherence
• Excellent incident reporting and documentation skills

Responsibilities

• Supervise and develop Security Officers; ensure performance and policy compliance
• Lead by example in professionalism and customer service
• Conduct shift briefings, post inspections, and coaching
• Review incident reports and daily activity logs for accuracy
• Assist with scheduling, coverage, and overtime management
• Support recruitment, onboarding and training of new officers
• Serve as liaison between security, management, tenants, and responders
• Oversee access control systems, credential management, CCTV and alarms
• Maintain visitor management and coordinate with property management
• Ensure accurate, professional incident reporting and communications
• Analyze incident trends and recommend mitigation strategies
• Oversee patrol operations and enforce building policies

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Center-Security Supervisor

Regular Full-Time Security Cleveland, OH, US

3 days ago Requisition ID: 9765

Salary Range: $20.00 To $22.00 Annually

The Millennia Commercial Group is seeking an experienced Security Supervisor to lead security operations at the iconic Key Center in Downtown Cleveland. This role is responsible for overseeing daily security functions within a Class A critical infrastructure environment while delivering exceptional white-glove service to tenants, guests, vendors, and executive clientele.

The Security Supervisor must excel in all Security Officer responsibilities while providing strong leadership, operational oversight, personnel management, and clear communication. This position serves as the on-site shift leader and primary liaison between security staff, property management, tenants, and emergency responders.

Key Responsibilities

• Supervise, mentor, and develop Security Officers to ensure performance excellence and adherence to company standards.
• Lead by example in professionalism, customer service, and policy enforcement.
• Conduct shift briefings, post inspections, and performance coaching.
• Review and approve incident reports and daily activity logs for accuracy and completeness.
• Assist with scheduling, coverage coordination, and overtime management.
• Support recruitment, onboarding, and training of new officers.
• Address performance concerns promptly and professionally in partnership with management.
• Promote a culture aligned with Millennia’s core values of Respect, Collaboration, Service, and Performance.
• Model and enforce white-glove customer service standards.
• Serve as an escalation point for tenant concerns, lobby inquiries, and sensitive situations.
• Support executive protection needs, VIP visits, and high-profile events with discretion and professionalism.
• De-escalate complex conflicts using tact, diplomacy, and sound judgment.
• Build strong working relationships with tenants, property management, and vendors.

Access Control & Security Technology Oversight

• Oversee operation of electronic access control systems and credential management.
• Ensure proper issuance, activation, deactivation, and auditing of access credentials.
• Monitor and guide team response to CCTV activity and alarm systems.
• Ensure visitor management systems are properly utilized and documented.
• Identify system deficiencies or risks and coordinate corrective action.

Reporting, Documentation & Communication

• Ensure all reports are detailed, accurate, objective, and professionally written.
• Maintain oversight of shift logs, incident documentation, and digital reporting platforms.
• Communicate clearly and effectively with property management, tenants, leadership, and emergency services.
• Provide timely escalation of significant incidents.
• Analyze trends in incidents or safety concerns and recommend mitigation strategies.
• Ensure consistent and respectful enforcement of all building policies and procedures.
• Oversee interior and exterior patrol operations across the multi-level commercial property and surrounding campus.
• Identify vulnerabilities and proactively implement risk mitigation strategies.