Key Accounts Program Manager

ORR Protection; Louisville (KY); Remote; USD 95,000 - 135,000; Full time

Benefits offered by this job

401(k) benefits

Health, life, dental insurance

Tuition reimbursement

Training and development

Job summary

ORR Protection is seeking a Key Accounts Program Manager to lead large client installations and ongoing service projects. You will coordinate cross-functional teams, manage client relationships, and drive project safety, scope, schedule, and budget for mission-critical environments.

You will oversee enterprise accounts from design through commissioning, with a focus on risk management, timely communication, and cost control to protect people, property and business continuity.

Qualifications

• PM experience in fire protection or similar industry required.
• Five years of PM experience leading teams including service technicians and project coordinators.
• Professional Project Management Certification is required.

Responsibilities

• Lead enterprise account projects from installation to service and ongoing management.
• Coordinate cross-functional teams to meet scope, schedule and budget.
• Manage client relationships and act as primary contact for projects.
• Ensure safety, quality and regulatory compliance across all sites.
• Forecast revenue, manage costs, and monitor project margins.
• Provide proactive updates and risk mitigation throughout project lifecycle.

Skills

Project management

Cross-functional coordination

Communication skills

Data analysis

Cost control

Computer literacy

Customer service

Leadership

Team meetings

Education

Post-secondary education in related technical or business fields

Professional Project Management Certification

Job description

KEY ACCOUNTS PROGRAM MANAGER

ABOUT ORR

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Learn more about our company culture here.

SUMMARY

The Key Account Project (Program) Manager provides strategic leadership and performance oversight across enterprise accounts, serving as a trusted partner to key stakeholders throughout installation, service, sales, design, and field solutions. With primary accountability for installation project execution, this role also aligns cross-functional teams, optimizes processes, and drives the sustained health, strength, and long-term growth of each client relationship.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Safety

• Ensure all associates embrace the safety culture and comply with all safety initiatives.
• Implement and review Job Safety Analyses (JSA) as the field environment dictates. All work is to have a daily JSA.
• Conforming to the company's and customer's safety protocols and communicating all requirements to associates and subcontractors involved with the project.

Financial

• Track and control costs for any project supporting the company's gross margin objectives.
• Forecasting revenue generation and completion schedules.
• Manage scope and schedule changes, including analyzing the impact on the project's schedule, resources, costs, and sell price.

Operational Excellence

• All team members must embody the company mission to protect people, property, and the environment in all aspects of their job.
• Manage programs and projects for the Enterprise Clients in our National Account's group
• Manage Client relationship and act as primary point of contact
• Manage the scope, schedule, budget, and communications necessary to implement installation jobs successfully.
• Coordinate and align the activities of Regional Project Resources, in completing projects on time, to contractual standard and to budget.
• Maintain proactive communications and progress updates to Client for all active projects.
• Identify risks and implement corrective measures before, during, or after the risk has been identified.
• Conforming to and ensuring associates are adhering to the company's quality system.
• Manage multiple projects simultaneously
• Work with internal functions and customers to obtain agreement on the initial project approach and schedule and when managing changes.

Personal Development

• Understand the technical aspects of the product lines and applications to make informed management decisions.
• Ensure that you receive training on applicable products and skills that relate to and enhance your Project Management abilities
• Other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE

• Post-secondary education in related technical or business fields.
• Five years experience with Project Management in fire protection or comparable industry. Experience managing, leading, training, and developing a team, including service technicians and project coordinators.
• Professional Project Management Certification required

KNOWLEDGE, SKILLS, AND ABILITIES

• Understanding of complete project management concepts
• A Strong understanding of Life Safety Workflows.
• A strong understanding of technology and codes specific to the Life Safety Industry
• Ability to coordinate the activities of cross functional departments and individuals
• Strong written and verbal communication skills.
• Ability to organize, maintain and analyze data while making strategic decisions concerning it.
• Ability to control and manage costs using basic accounting and finance principles
• Strong computer aptitude
• Excellent customer service and support skills. Must act as liason between the ortanization and it's customers while maintaining an equitable relationship to hold all parties equally accountable
• Thrives in quick change environments
• Ability to access situations impartially and organize and lead cross fuctnional team meetings to overcome obstacles while maintaining total team alignment

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Requires occasional extended walking or standing, stooping, or bending
• All associates must pass a drug screen, background check, and motor vehicle report.
• A typical work environment is in a remote home office setting.
• May require occasional travel to customer or job locations (between 20-50%)
• Occasional exposure to two or more of the following: Moderate heat, cold, moisture/wetness, and air pollution.
• May involve exposure to light chemical substances such as cleaning solutions. This position visits various industrial facilities and may encounter areas containing industrial hazards.
• Typical Schedule Load: 50% Project Installation Workflow (From design to final inspection), 20% Customer Maintenance, 20% Support Activities outside of Install Projects, 10% Sales Support.

ONCE YOU JOIN OUR TEAM, YOU'LL ENJOY:

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A company that offers a focus on work life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

Equal Opportunity Employer / Vet / Disabled