Service Sales Account Manager - Fire Protection

ORR Protection; Houston (TX); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Dental insurance

Tuition reimbursement

Training & development

Job summary

ORR Protection, a national leader in fire and life safety, seeks a Service Sales Account Manager in Houston, TX. This outside sales role focuses on growing recurring inspections, testing, maintenance, and monitoring bookings for electronic and mechanical life-safety systems.

The role involves locating new customers, building relationships, and delivering cost-effective service solutions. Travel is required, with a strong base salary and uncapped earnings; remote work possible when not traveling.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• At least three years of sales experience required.
• Experience in fire protection or a related industry preferred.
• NICET Fire Alarm certification preferred.
• SPIN Selling or Challenger sales training preferred.

Responsibilities

• Identify and pursue new business with customers in data centers, energy and power generation, industrial, manufacturing, telecommunications, cable and broadband, and other mission-critical facilities.
• Generate leads through prospecting, cold calling, networking, and industry events.
• Build relationships with decision makers, assess their needs, and develop cost-effective service solutions.
• Grow business with existing customers by identifying additional service opportunities.
• Partner with Operations to develop and review proposals and contracts.
• Negotiate and close sales of varying complexity, contract length, and value.
• Work toward an annual goal in testing, inspection and monitoring service contract bookings.
• Track leads, opportunities, and sales activity in the CRM.
• Perform other duties as assigned.
• Travel up to 35-40% of the time, including occasional overnight trips, to visit customers, conduct visual site surveys, and develop the territory.
• Work from home when not traveling or meeting with customers.

Skills

Prospecting

Negotiation

Closing

Communication

Customer focus

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Salesforce

MS Office

Job description

SERVICE ACCOUNT MANAGER

ABOUT ORR

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Learn more about our company culture here.

SUMMARY

ORR Protection is a growing, family-owned fire protection company dedicated to protecting people, property, and the environment. We are seeking a Service Sales Account Manager based in Houston, TX.

The Service Sales Account Manager will grow recurring inspection, testing, maintenance, and monitoring sales for electronic and mechanical life safety systems, including fire alarms, fire suppression, and special hazards systems. This outside sales role focuses on finding new customers, building relationships, developing solutions, and closing business. The position offers a competitive base salary, uncapped earning potential, and the flexibility to work from home when not traveling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embody ORR Protection's mission to protect people, property, and the environment.
• Identify and pursue new business with customers in data centers, energy and power generation, industrial, manufacturing, telecommunications, cable and broadband, and other mission-critical facilities.
• Generate leads through prospecting, cold calling, networking, and industry events.
• Build relationships with decision makers, assess their needs, and develop cost-effective service solutions.
• Grow business with existing customers by identifying additional service opportunities.
• Partner with Operations to develop and review proposals and contracts.
• Negotiate and close sales of varying complexity, contract length, and value.
• Work toward an annual goal in testing, inspection and monitoring service contract bookings.
• Track leads, opportunities, and sales activity in the CRM.
• Perform other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent required
• Bachelor's degree preferred.
• At least three years of sales experience required.
• Experience in fire protection or a related industry preferred. Related industries include construction, building controls, and services for mission-critical facilities.
• NICET Fire Alarm certification preferred.
• SPIN Selling or Challenger sales training preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong prospecting, networking, negotiation, and closing skills.
• Confidence initiating contact with prospective customers.
• Ability to communicate with decision makers at all levels of a business.
• Customer-focused approach and strong interpersonal and teamwork skills.
• Sound problem-solving, critical-thinking, and time-management skills.
• Ability to manage a sales territory and consistently work toward goals.
• Proficiency with MS Office and experience using Salesforce preferred.
• Willingness to learn ORR's services and apply that knowledge to customer needs.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Travel up to 35-40% of the time, including occasional overnight trips, to visit customers, conduct visual site surveys, and develop the territory.
• Work from home when not traveling or meeting with customers.
• All associates are required to pass a drug screen, background check, and motor vehicle report.

ONCE YOU LAND THIS POSITION, YOU'LL GET TO ENJOY:

• Working for a company that views its associates as its greatest asset.
• Helping protect people, property, and the environment.
• Joining a growing company with a strong reputation in its industry.
• A collaborative, family-oriented, and entrepreneurial culture.
• A focus on work-life balance and opportunities to make an impact.
• Benefits including 401(k), health, life, and dental insurance, tuition reimbursement, and training and development opportunities.

Equal Opportunity Employer / Veterans / Disabled