Key Account Representative

HOLT CAT; San Antonio (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

HOLT Truck Centers in San Antonio is seeking an Account Manager to retain and grow assigned key accounts while delivering Legendary Customer Service. You will work across departments to enhance uptime and reduce operating costs for customers.

You will serve as the primary liaison to customers and dealers, conduct regular health checks, and drive enterprise opportunities for revenue growth. Travel up to 70% with a valid driver's license required.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Four to six years of related experience required.
• Valid driver’s license; travel up to 70% with overnight stays.

Responsibilities

• Develop and maintain relationships with key customer accounts at all levels.
• Collaborate with internal resources to drive customer value and growth.
• Lead ongoing business reviews and coordinate with departments to exceed uptime targets.

Skills

Powertrain knowledge

Electrical systems

Sales techniques

Communication skills

MS Office proficiency

Problem solving

Attention to detail

Team collaboration

Education

High school diploma

Some college coursework

Tools

MS Office

Excel

Outlook

Job description

Responsible for the retention and continued growth of assigned key accounts. Primary focus will be to meet and exceed targeted annual growth while providing Legendary Customer Service. This position collaborates with various departments throughout the organization to develop strategic ways to provide positive customer experience and proactively seek out opportunities to increase brand value. This role leverages the resources across HOLT Truck Centers and dealer partners to provide leadership directly to our customers and ensure their fleets are exceeding all uptime targets while maximizing owning and operating costs.

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - San Antonio

Address: 1380 Ackerman Rd, San Antonio, Texas, 78219

Workplace type: Onsite

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Cultivate, manage, and maintain relationships for key customer accounts at all levels within the customer's organization.
• Prospecting, developing, and maintaining relationships within the customer's internal team and key stakeholders.
• Visit job sites and collaborate with customers acting as a consultant to help them solve problems and succeed in their business.
• Cultivate, manage, and maintain relationships with supporting dealers to enable execution of commissioning and product support of customer equipment.
• Regularly works with multiple OEMs across all leadership levels.
• Manages regularly scheduled customer update meetings in person and virtually.
• Collaborates with leadership to identify Enterprise opportunities for revenue gain within customer base and executes said targets.
• Serves as the company "expert" on each assigned account and serves as a liaison to facilitate all efforts to provide a positive customer experience.
• Performs regular health checks with customers in effort to maintain a robust partnership.
• Efficiently and consistently meets/exceeds Targeted Annual Growth and Portfolio Health Target Goals for assigned customer accounts.
• Collaborates with leadership to perform business reviews of portfolio with the customer.
• Assist commissioning project management team by providing technical support and consolidated customer communication.
• Creates value with safety initiatives in alignment with customers.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities

• Expert knowledge of electric power generationtruck powertrain and electrical systems.
• Expert knowledge of selling techniques (prospecting, overcoming objections, closing sales.) communication techniques (rapport building, in-person, digital).
• Proficient with MS Office Word, Excel, Outlook, etc.
• Understands the implications of new information for both current and future problem-solving and decision-making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Exceptional attention to detail.
• Driven and results oriented; business development, KPIs, and market expansion to meet corporate targets.
• Excellent oral and written communication skills with strong interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
• First-class organizational, multi-tasking, and time management skills, deadline oriented.
• Understands written sentences and paragraphs in work related documents and communicates effectively in writing as appropriate for the needs of the audience.
• Ability to work with all levels of personnel within the organization and customer operations.
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately.
• Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• The ability to listen to and understand information and ideas presented through spoken words and sentences.

Requirements

Education and Experience:

• High school diploma or equivalent with some college coursework or an equivalent combination of education and experience preferred.
• Four to six years of work-related skills, knowledge, or experience is required.

Supervisory Responsibilities:

• None.

Travel:

• Valid driver's license.
• Up to 70% and overnight travel required.

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• This role frequently communicates with others, must be able to exchange accurate information in these situations.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Work Environment:

• This job is generally performed in a retail and office environment; exposure to computer screens; exposure to noise, dust, grease, fumes, gases, heat, cold, and inclement weather conditions.
• Frequently works at fast pace with unscheduled interruptions.

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT Truck Centers

HOLT Truck Centers offers comprehensive truck service in the shop, including brakes and transmissions. Our expert technicians deliver bumper-to-bumper maintenance, repairs, and rebuilds for almost all truck makes.

In some locations we also sell, rent, and lease new International and Isuzu trucks as well as buses from manufacturers such as IC Bus and Collins.

In all locations we offer new and used trailers and used trucks of all makes.