HTC - Aftermarket Account Manager

HOLT CAT; Austin (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

HOLT CAT in Austin, TX is seeking an Aftermarket Account Manager to promote after-market parts and service solutions to an assigned customer base and to pursue new business opportunities in order to expand market share.

You will achieve sales goals within a designated territory, sustain current customer relationships, and develop conquest accounts while collaborating with the Regional Aftermarket Sales Manager on strategic initiatives and the business plan.

Qualifications

• High school diploma or equivalent required; bachelor's degree in a related field preferred.
• Minimum of one year direct sales experience; three+ years in On-Highway Truck industry preferred.
• Valid driver\'s license and willingness to extensive daily driving.

Responsibilities

• Sales and marketing of On-Highway Truck parts and service offerings.
• Provides comprehensive coverage and support to an assigned customer base.
• Organizes and plans daily sales calls, targeting 5-7 visits per day.
• Conducts in-person visits monthly to all assigned accounts.
• Receives orders and serves as the primary contact, educating customers on parts and service programs.
• Collaborates with internal departments to pursue leads.
• Supports quality improvement initiatives in safety, operations, and customer service.

Skills

Sales techniques

Customer relationships

Prospecting

Closing sales

Communication skills

Analytical skills

Presentation skills

Education

High school diploma or equivalent

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

The Aftermarket Account Manager is responsible for promoting after-market parts and service solutions to an assigned customer base while actively pursuing new business opportunities to expand market share. This role is accountable for achieving sales goals within a designated territory, sustaining current customer relationships, and developing conquest accounts. The individual will work closely with the Regional Aftermarket Sales Manager to execute strategic initiatives and fulfill the business plan.

The incumbent in this position is expected to model the following practices daily:

1. Demonstrate alignment with the company's mission and core business values;
2. Collaborate with key internal/external resources;
3. Participate in ongoing self-development.

Department: HOLT Truck (TRUCK)

Employment Type: Full Time

Location: HTT - Austin South

Address: 5010 Burleson Rd, Austin, Texas, 78744

Open in Google Maps

Workplace type: Onsite

Essential Functions

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Responsible for the sales and marketing of On-Highway Truck parts and service offerings
• Provides comprehensive coverage and support to an assigned customer base
• Organizes and plans daily sales calls, with a target of 5-7 visits per day
• Conducts in-person visits to all assigned accounts monthly
• Adheres to The HOLT Aftermarket Sales Process: Pre-call Planning, Opportunity Identification, Opportunity Investigation, Proposal Presentation, and Business Closure
• Receives customer orders, serves as the primary point of contact, and supports education on parts and service programs
• Collaborates with internal departments to identify and pursue sales leads
• Supports the development and maintenance of quality improvement initiatives in safety, operations, financial performance, and customer service
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Strong knowledge of the On-Highway Truck industry and aftermarket landscape
• Effective sales techniques, including prospecting, overcoming objections, and closing sales
• Ability to build and sustain long-term customer relationships
• Proficiency in Microsoft Office Suite
• Critical thinking and analytical skills for problem-solving and decision-making
• Outstanding customer service and interpersonal communication skills
• Detail-oriented with strong organizational capabilities
• Ability to clearly convey information verbally and in writing to diverse audiences
• Competency in performing mathematical functions such as percentages, addition, subtraction, multiplication, and division
• Self-motivated with the ability to work independently or as part of a team in a high-volume environment
• Able to interpret technical documents, regulations, and professional literature
• Ability to read, write, and understand information
• Strong formal presentation skills for both small and large groups

Requirements

Education and Experience:

• High school diploma or equivalent required; bachelor's degree in a related field preferred
• Minimum of one year of relevant work experience required; three or more years of On-Highway Trucking industry experience preferred
• Minimum of one year of direct sales experience required

Supervisory Responsibilities:

• None.

Travel:

• Extensive daily driving within assigned territory
• Occasional overnight travel
• Valid state issued Driver's License required

Physical Requirements:

• This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
• Regular communication with customers and colleagues; must be able to exchange accurate information
• Frequent standing, walking, and occasional bending, kneeling, and reaching
• Occasionally moves or transports items weighing up to 40 lbs. as necessary
• Requires use of visual and auditory senses for environmental awareness and safe work execution

Work Environment:

• Primarily field-based with frequent use of company vehicle for customer visits
• Frequently works outdoors with exposure to varying weather conditions, noise, dust, and automotive shop environments
• Frequently works at a fast pace with unscheduled interruptions

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

About HOLT Truck Centers

HOLT Truck Centers offers comprehensive truck service in the shop, including brakes and transmissions. Our expert technicians deliver bumper-to-bumper maintenance, repairs, and rebuilds for almost all truck makes.

In some locations we also sell, rent, and lease new International and Isuzu trucks as well as buses from manufacturers such as IC Bus and Collins.

In all locations we offer new and used trailers and used trucks of all makes.