Key Account Relationship Manager

FRESH DIRECT, LLC; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401(k) with employer match

On-site Bronx campus

Employee shuttle service

Paid holidays

Job summary

FreshDirect is seeking a Key Account Relationship Manager to lead a portfolio of B2B customers, driving revenue growth and delivering exceptional service.

You will collaborate with Marketing, Operations, and Customer Service to identify opportunities, conduct business reviews, and strengthen long-term partnerships while providing trusted guidance and proactive support.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years in B2B account management, customer success, sales, or related role.
• Proven track record in driving customer satisfaction, retention, and revenue growth.

Responsibilities

• Manage and grow relationships with an assigned portfolio of business customers via phone, email, virtual meetings, and in-person visits.
• Identify upselling, cross-selling, and expansion opportunities across products and locations.
• Conduct high-volume outreach while meeting activity, retention, and revenue goals.

Skills

Relationship-building

Account management

Sales

B2B

CRM experience

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

• Location 2 St. Ann's Avenue,Bronx, NY, 10454,United States
• Base Pay $80,000.00 - $90,000.00 / Year
• Average Commission $50,000.00
• Employee Type Reg Full-Time

About Us

At FreshDirect, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role

FreshDirect Business is a strategic growth priority for FreshDirect, serving corporate and business customers with premium food solutions and exceptional service. The Key Account Relationship Manager is responsible for managing, retaining, and growing a portfolio of key B2B accounts through proactive relationship management, consultative selling, and outstanding customer service. This role partners closely with customers and internal stakeholders to drive revenue growth, maximize customer satisfaction, and strengthen long-term partnerships.

What You’ll Do

• Manage and grow relationships with an assigned portfolio of FreshDirect’s business customers through phone, email, virtual meetings, and in-person visits.
• Drive account revenue growth by identifying upselling, cross-selling, and expansion opportunities across products, services, and customer locations.
• Conduct high-volume inbound and outbound customer outreach while consistently meeting activity, retention, and revenue goals.
• Serve as a trusted advisor by educating customers on FreshDirect Business solutions, including recurring order programs, catering services, and key product categories.
• Conduct regular business reviews to assess account performance, identify customer needs, and develop growth strategies.
• Proactively address declining account activity, resolve customer concerns, and implement retention strategies to strengthen partnerships and recapture spend.
• Partner with Marketing to support customer engagement initiatives, targeted campaigns, and promotional programs.
• Collaborate cross-functionally with Operations, Customer Service, Merchandising, and other internal teams to resolve issues and enhance the customer experience.
• Work closely with Corporate Concierge Associates to ensure customer inquiries and service requests are resolved accurately and efficiently.
• Monitor industry trends, competitive activity, and customer insights to identify opportunities that support business growth.
• Maintain accurate customer records, account activity, and sales performance data within CRM systems.

What You’ll Bring

• · Bachelor\'s degree or equivalent combination of education, skills, and relevant work experience.
• · Minimum of 3 years of experience in B2B account management, customer success, sales, or a related customer-facing role.
• · Demonstrated success driving customer satisfaction, retention, and revenue growth.
• · Experience within food service, hospitality, catering, office products, or a related industry preferred.
• · Proficiency with Microsoft Office Suite, including Outlook, Excel, Word, and Teams; Salesforce or CRM experience preferred.
• · Strong relationship-building, consultative selling, and customer service skills.
• · Ability to manage a high volume of customer interactions while delivering exceptional results.
• · Excellent verbal, written, and interpersonal communication skills.
• · Strong organizational, prioritization, and time-management abilities with exceptional attention to detail.
• · Results-oriented mindset with the ability to identify opportunities, influence outcomes, and drive business growth.
• · Self-motivated, adaptable, and comfortable working in a fast-paced environment.
• · Strong problem-solving skills and the ability to navigate challenges with a customer-first approach.
• · Collaborative team player who builds effective partnerships across all levels of the organization.
• · Commitment to continuous improvement, innovation, and delivering exceptional customer experiences.

Our Values at FreshDirect

We live these values every day:

A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You’ll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day

$80,000 – $90,000

• Commission - A competitive, commission plan of up to 50%, providing strong earning potential for high performers.
• Performance-driven compensation structure that rewards sales success and exceeding targets

· Competitive compensation and comprehensive benefits

· PTO, Safe & Sick Time, and Paid Holidays

· Medical, Vision, Dental, and Voluntary Disability coverage

· 401(k) with employer match and Life Insurance

· State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

· FREE employee shuttle bus service from nearby Subway station

· Training, leadership development, and tuition discount at local colleges

· 20% employee discount on FreshDirect online orders and Brooklyn wine store

· Minimum 50% employee discount at our onsite employee market

· Mobile phone discounts through partnerships with T-Mobile and Verizon

· Gym membership discounts through NYSC

Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we\'ve created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team\'s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.