Key Account Operations Manager

Traeger, Inc.; Salt Lake City (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Tuition reimbursement

Employee discounts

Job summary

Traeger, Inc. in Salt Lake City is seeking a seasoned Key Account Operations Manager to own end-to-end order execution for our largest retail accounts and to lead OTIF strategies across national retailers.

You will serve as the primary operational contact for big-box partners, driving vendor compliance and complex routing and fulfillment programs, while collaborating with Sales, Demand Planning, and Supply Chain to ensure accurate forecasts and scalable processes.

Qualifications

• 5+ years in retail account operations for large retailers.
• Strong Excel skills including pivot tables and large datasets.
• Proven ability to manage high-volume, multi-SKU orders and cross-functional alignment.

Responsibilities

• Own end-to-end order execution for Traeger’s largest retail accounts across thousands of store locations.
• Lead OTIF strategy for enterprise accounts and drive cross-functional resolution of issues.
• Serve as the primary operational lead for key big-box partners (Home Depot, Lowe’s, Walmart).
• Navigate complex retail operations: seasonal resets, national promotions, and high-SKU assortments.
• Own vendor compliance at enterprise scale with routing guides and packaging requirements.
• Drive chargeback reduction and work with Finance to protect gross margin.
• Partner with Sales, Demand Planning, and Supply Chain to align forecasts and promotional volume.
• Deliver executive-ready reporting on order performance and OTIF trends.

Skills

Retail account operations

Excel & data analysis

Cross-functional collaboration

Tools

ERP systems

EDI systems

Retail Link / Supplier Hub

Job description

Welcome To The Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

Who we are:

Key Account Operations Managers are senior members of the Retail Operations team, responsible for owning the full operational relationship with Traeger’s largest and most complex retail partners — including big-box and home improvement leaders like Home Depot, Lowe's, ACE Hardware , and Walmart. These accounts demand mastery of high-volume order environments, large-format store programs, and the rigorous compliance standards that come with operating at national scale. Key Account Operations Managers don’t just execute — they lead. They set the operational strategy for their accounts, anticipate systemic risks, and drive cross-functional alignment to protect and grow Traeger’s presence across thousands of store locations.

How You'll Help Us Win:

• Own end-to-end order execution for Traeger’s largest retail accounts, managing high-volume PO flows with precision and strong EDI performance across thousands of store locations.
• Lead OTIF strategy for enterprise accounts,identifyingsystemic risks and driving cross-functional resolution before issues reach the floor — at a scale and speed that larger retailers demand.
• Serve as the primary operational lead and senior point of contact for key big-box retail partners, including Home Depot, Lowe’s, and Walmart, building deep institutional knowledge of each account’s programs, systems, and expectations.
• Navigate the operational complexity of large-format retail: seasonal resets, bay expansions, national promotions, and high-SKU assortments across diverse store footprints.
• Own vendor compliance at enterprise scale — managing intricate routing guides, packaging mandates, store-level delivery requirements, and retailer-specific compliance programs with zero margin for error.
• Drive chargeback reduction and deduction management for high-deduction accounts, building structured dispute workflows and partnering with Finance to protect gross margin.
• Partner with Sales leadership, Demand Planning, and Supply Chain to align large-account forecasts, seasonal buys, and promotional volume — ensuring supply can meet the scale of these commitments.
• Deliver executive-ready reporting on order performance, compliance scorecards, OTIF trends, and chargeback status to internal stakeholders and retail partners alike.
• Identifyand lead operational improvement initiatives — from automating manual workflows to building scalable processes that can handle the complexity of a 2,000+ store rollout.
• Operate as a strategic partner to the Sales team,providingoperational insight that supports account negotiations, program expansion, and retailer relationship health.
• Maintain flexibility to support account needs across time zones and retailer business cadences, including early-morning availability for East Coast retailer operations teams.

What You’ll Need to Succeed:

• 5+ years of experience in retail account operations or order management, with direct experience supporting large-format or big-box retailers such as Home Depot, Lowe's, ACE Hardware, or Walmart.
• Proven ability to manage high-volume, high-complexity order environments — including multi-SKU assortments, national store programs, and peak-season surges.
• Deep familiarity with big-box retail operations: vendor portals (e.g., Retail Link, Supplier Hub), routing guides, store-level compliance requirements, and retailer scorecards.
• Strong chargeback management experience, including dispute workflows, root cause analysis, and deduction reduction strategy atmeaningfulscale.
• Advancedproficiencyin Microsoft Excel, including complex formulas, pivot tables, and large-dataset analysis; experience with BI or reporting tools is a plus.
• Experience with ERP and EDI systems in a high-volume retail supply chain environment.
• Exceptional organizational and prioritization skills — able to manage competing demands across multiple large accounts without losing precision or accountability.
• Strong communicator and cross-functional collaborator, comfortable presenting performancedataand operational strategy to senior internal and external stakeholders.

Why You Will Love To Work Here:

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking, innovation & quality
• So.Much.Food.
• Full medical/dental/vision packages to fit your needs
• 401K to help you plan for the future
• Tuition reimbursement
• Great discounts on all things Traeger
• Did we mention all the food?

Traeger may use AI tools for resume-screening purposes.