Key Account Manager - TG Wholesale

Galls; Northland (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Plan

Flexible benefits

Employee discount

Paid time off

Paid holidays

Tuition reimbursement

Daily Pay

Job summary

GALLS, LLC is seeking a strategic Account Retention & Relationship Manager to serve as the primary advisor for key accounts and drive retention and growth. You will nurture executive relationships, identify risks, and develop mitigation plans while aligning cross-functional teams to customer strategies.

Role requires a background in account management, strong negotiation and communication skills, and a track record of expanding revenue within large client portfolios.

Qualifications

• 5+ years in strategic account management or enterprise sales.
• Proven ability to retain and grow revenue with large accounts.
• Strong negotiation and analytical skills.

Responsibilities

• Serve as primary strategic advisor for assigned key accounts.
• Build executive relationships and mitigate risks to retention.
• Lead cross selling and renewals with pricing within guidelines.
• Own strategic account plans and track revenue growth.
• Collaborate with product, marketing, and service teams.
• Present account health and growth strategies to leadership.

Skills

Account management

Strategic planning

Negotiation

Communication

Education

Bachelor's degree in business, Sales, Marketing, or related field

Job description

GALLS, LLC is the largest and fastest growing supplier of uniforms and equipment to public safety professionals, with a national presence in more than 80 locations. With over 50 years in the industry, it is easy to see why. We are PROUD to serve America's public safety professionals by providing the broadest selection of uniforms, equipment, and solutions combined with great customer service.

What You'll Do

Account Retention & Relationship Management

• Serve as the primary strategic advisor for assigned key accounts, with authority to make recommendations and decisions on account retention approaches.
• Build, nurture, and expand executive-level and key stakeholder relationships.
• Exercise discretion and independent judgment in identifying risks to customer satisfaction and retention; develop and execute mitigation plans.
• Develop and implement account retention strategies that align with overall company goals.

Category Growth & Cross Selling

• Independently assess client business challenges and recommend solutions from the company's portfolio that align with their strategic objectives.
• Lead cross-selling and upselling strategies, including independently negotiating pricing and terms within established guidelines.
• Identify and qualify new category opportunities; create business cases to support growth initiatives.

Strategic Planning & Execution

• Own the development and execution of strategic account plans designed to meet customer goals and achieve revenue targets.
• Analyze data and customer insights to make strategic decisions that drive account performance.
• Forecast, track, and report on key account metrics (expansions, revenue growth), making proactive adjustments to strategies as needed.

Collaboration & Internal Alignment

• Serve as the primary advocate for the customer internally, using judgment to prioritize competing demands.
• Collaborate cross-functionally to influence product development, marketing campaigns, and service delivery improvements based on customer insights and account strategies.
• Lead internal strategic account reviews and present account health, retention risks, and growth strategies to senior leadership.

Leadership & Thought Partnership

• Act as a strategic thought partner to customers, providing insights into industry trends and best practices.
• Mentor and support other members of the sales or account management team on best practices in strategic selling and retention strategies.
• Participate in cross-functional leadership teams focused on improving customer experience and retention.

What You Bring

• Bachelor's degree in business, Sales, Marketing, or related field.
• 5+ years of experience in strategic account management, enterprise sales, or customer success, with a focus on retention and account growth. Previous Wholesale experience preferred.
• Proven track record of exercising discretion and judgment in managing large, complex accounts and driving revenue growth.
• Demonstrated ability to develop and implement strategic plans independently.
• Strong negotiation, consultative selling, and decision-making skills.
• Excellent communication, presentation, and analytical abilities.

What We Offer

• Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits-choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Daily Pay; up to 50% of your pay

EOE/Disability/Vets