Key Account Manager (Networking)

Delta Electronics Americas; Fremont (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading electronics company is looking for a Sales Executive to promote ODM/JDM solutions including servers and networking appliances. The role involves acquiring new customers, managing sales strategies, and ensuring customer satisfaction. Candidates should have over 5 years of experience in sales and account management, along with a relevant bachelor's degree. Strong analytical and interpersonal skills are a must. This position is based in Fremont, California and involves close collaboration with technical teams.

Qualifications

• 5+ years of knowledge and experience in Sales, Business Development, and Product Marketing.
• 5+ years of Account Management and Sales Support.

Responsibilities

• Collect sales intelligence by understanding customer applications and market trends.
• Follow up on new project opportunities and manage project plans.
• Drive funnel growth and forecast accuracy.

Skills

Promoting and selling x86 Network appliances

Knowledge about ODM/JDM production process

Understanding customer applications

Proficient in reporting tools

Ability to manage multiple customer engagements

Education

Bachelor degree in Computer Science or Engineering

Tools

Excel

Word

PowerPoint

Job description

Delta Electronics Americas, Ltd is the HQ of Americas Region, focusing on providing power, thermal management, and ODM/JDM networking solutions. Our mission is “To provide innovative, clean, and energy-efficient solutions for a better tomorrow”, focusing on addressing key environmental issues such as global climate change. As an energy-saving solutions provider with core competencies in power electronics, networking infrastructure, and automation, Delta’s business categories include Power Electronics, Mobility, Automation, and Infrastructure.

IT HW Sales Division focuses on providing Account Management and Sales Support to well-known Key High Tech customers with firm footprint in North America. The team focuses on promoting the whole Delta product portfolio to the customers as a one stop shop. On the front end, the team will support customers, including promoting Delta products, following up on customer project requirements, managing project life cycle, providing pre-sales and post sales support, and strengthening the customer relationship. On the back end, the team will work with all the Business Units for product promotion, handling customer escalation, meeting corporate quota and sales guidelines, and bridging the communications between Delta corporate and customers.

Role

You will be responsible for promoting Delta ODM/JDM solutions, which include servers, storage, and Networking appliances, to customers in Enterprise, Cyber Security, AI, and Semiconductor industries.

You will cooperate with Corporate technical and sales team to acquire new customers while growing the existing accounts with Delta total sales solutions.

Job Responsibilities/Objectives

Major Responsibilities

Collect sales intelligence by understanding the customer applications, competitive analysis, and market trend. Introduce and update Delta roadmap to new customers.

Measure by how many new customers acquired

Provide accurate customer requirements and project scope (RFI/RFQ/RFP) to corporate team to generate proposal and follow up on new opportunities. (Project scope includes project name, application, EAU, schedule, and competition info.)

Measure by how many new projects and opportunities acquired and followed up.

Follow up on new project opportunities, update CRM, and win the projects. Manage NPI project plans and ensure timely delivery of project based deliverables.

Measure by numbers of awarded projects

Drive funnel growth and forecast accuracy across all product lines and accounts. Provide Sales Strategies and Business plan to meet and exceed the assigned quota/budget.

Measure by revenue performance.

Provide Sales Growth to existing accounts and promoting new product division (BG/BU)

Measure by existing account growth over the past 3 years and by number of new product division engagement

Collaborate with Delta design, factory and quality teams to facilitate communication with customers for pre-sales and post sales support.Ensure all customer issues and escalations are resolved in timely manners.

Measure by customer satisfaction feedback as well as corporate feedback.

• Communications- tailors communication to the customer’s needs; effectively delivers presentations and has good oral and written skills
• Ability to manage multiple customer engagements simultaneously
• Strategic Thinking— develop ways to acquire new customers, grow existing business, and overcoming any customer pushback and problems.
• Ownership— goes out of his way to complete tasks and to achieve results; is independent and self-directed and takes initiative
• Manage & help to develop other team members while fostering a culture of teamwork and information sharing.

Skills Needed

Analytical & Technical Skills

• Knowledge and expertise in promoting and selling x86 Network appliances, AI Servers, Industrial Ruggedized systems, Switches, WiFi/AP, and Traditional Servers.
• Knowledge about ODM/JDM production process and quality control.
• Ability to understand customer applications and requirements to share with the internal team.
• Ability to manage and drive sales and support services to customers.
• Proficient in reporting tools like Excel, Word, Powerpoint, etc.

Interpersonal & Communication Skills

• Able to set up & build relationship with customers.
• Able to present Delta product, technologies, and capabilities.
• Able to prioritize tasks and respond to each of them individually in a timely manner.
• Able to accept new challenges and learn quickly.

Job Qualifications

• 5+ years of knowledge and experience in Sales, Business Development, and Product Marketing of Networking appliances, servers, and storage
• 5+ years of Account Management and Sales Support
• Bachelor degree in Computer Science, Engineering, Networking, or Technical Sales related (Preferred)