Key Account Manager I

InComm Payments; Atlanta (GA, FL); On-site; USD 50,000 - 60,000; Full time

Job summary

InComm Payments is seeking an entry-level Account Manager to grow and maintain the prepaid business at assigned retailers while driving account productivity. You will report to an experienced Sales Manager and support merchandising, marketing, and operations to ensure successful programs.

The role emphasizes detail orientation, collaboration with warehouse and merchandising teams, and the ability to manage inventory, forecasts, and partner proposals. Domestic travel may be required.

Qualifications

• 1+ years of Account Management or related experience.
• Point of sale, marketing services or sales experience preferred but not required.
• Prepaid or gift card business experience preferred but not required.
• Strategic account planning skills.
• Ability to create and analyze product sales reports via Microsoft Excel.
• Able & willing to travel by plane and/or car domestically if needed.

Responsibilities

• Ongoing communication with the Sales Manager and Retailers in support of providing best-in-class product category.
• Plan and launch new products and programs.
• Provide organizational support in areas such as merchandising, warehousing, marketing, fraud control, product replenishment, etc.
• Primary Liaison with InComm warehouse team to support all kitting and orders.
• Assist with the ongoing management of InComm Auto Replenishment and OOS levels.
• Secure inventory allocations from individual product owners as needed, to get ETAs on new products/initiatives, etc.
• Forecasting future needs on cards, graphics, displays, etc. based on a formula that includes current sell-through rate, expansion and new stores.
• Support with presentations for business review presentations, promotion summaries, new partner/program proposals and partner alliance.
• Collaborate with merchandising teams on initiatives/resets/addressing problems to resolution.
• Reviewing reports/pictures provided by merchandisers to ensure execution and compliance with account team and retailer strategy.
• Regular support, troubleshooting and resolution for store level, billing and Customer Service Issues
• Ongoing Maintenance of databases, including master store lists, fixture lists by store, pricebooks and InComm merchant program files
• Document issues requiring further action and communicate those actions in writing to the responsible parties
• Oversee the management and resolution of all issues not resolved through normal Tier I & II customer services support resources
• Perform miscellaneous job-related duties as assigned

Job description

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

We are looking for an entry-level Account Manager to join our team! You will report to one of our experienced Sales Managers. Your key focus will be to grow and maintain the prepaid business for InComm at assigned retailers while driving and maximizing account productivity. To be successful, you should be detail-orientated. You will help the InComm account team support the prepaid category with the goal of growing sales and profitability with a special focus on operational, marketing and promotional initiatives.

Responsibilities

• Ongoing communication with the Sales Manager and Retailers in support of providing best-in-class product category
• Plan and launch new products and programs
• Provide organizational support in areas such as merchandising, warehousing, marketing, fraud control, product replenishment, etc.
• Primary Liaison with InComm warehouse team to support all kitting and orders
• Assist with the ongoing management of InComm Auto Replenishment and OOS levels
• Secure inventory allocations from individual product owners as needed, to get ETAs on new products/initiatives, etc.
• Forecasting future needs on cards, graphics, displays, etc. based on a formula that includes current sell-through rate, expansion and new stores
• Support with presentations for business review presentations, promotion summaries, new partner/program proposals and partner alliance
• Collaborate with merchandising teams on initiatives/resets/addressing problems to resolution
• Reviewing reports/pictures provided by merchandisers to ensure execution and compliance with account team and retailer strategy.
• Regular support, troubleshooting and resolution for store level, billing and Customer Service Issues
• Ongoing Maintenance of databases, including master store lists, fixture lists by store, pricebooks and InComm merchant program files
• Document issues requiring further action and communicate those actions in writing to the responsible parties
• Oversee the management and resolution of all issues not resolved through normal Tier I & II customer services support resources
• Perform miscellaneous job-related duties as assigned

Qualifications

• 1+ years of Account Management or related experience
• Point of sale, marketing services or sales experience preferred but not required
• Prepaid or gift card business experience preferred but not required
• Strategic account planning skills
• Ability to create and analyze product sales reports via Microsoft Excel
• Able & willing to travel by plane and/or car domestically if needed

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier II

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