Key Account Manager

Arbex; United States; Hybrid; USD 95,000 - 122,000; Full time

Benefits offered by this job

Hybrid work

Career development

Sustainability focus

Job summary

Kimberly-Clark is seeking a senior Key Account Manager to lead a portfolio of major EU customers in the HORECA and FM sectors. You will develop annual plans to drive retention and growth, using BI and market insights to identify opportunities and engage customers for market penetration.

You will collaborate with Channel teams and partners, activate new wins with EU stakeholders, and inform product roadmaps and marketing programs with customer insights.

Qualifications

• Experience leading cross-functional teams of senior external stakeholders.
• Strong commercial and negotiation capabilities.
• Strategic thinker with solid business acumen.
• Data-driven decision making with strong analytical skills.
• Customer-focused mindset with excellent relationships.
• Excellent communication and relationship-building abilities.
• Thrives in a fast-moving, high-performance team environment.

Responsibilities

• Manage a portfolio of large, predominantly national EU customers (FM and HORECA).
• Develop clear annual plans to retain and grow the customer business with KC.
• Use BI/Market Insights to develop pipeline and engage customers for market penetration.
• Collaborate with Channel Team and Partners to build relationships with end customers.
• Coordinate with EU customer team to activate new business wins through Key Accounts.
• Incorporate insights from meetings to inform journey, product roadmap, and marketing programs.
• Handle typically £250k+ annual spend customers.
• Leverage digital channels (video, social, eCommerce) to identify leads and opportunities.

Skills

Cross-functional leadership

Commercial & negotiation skills

Strategic thinking

Data-driven decision making

Customer-centric mindset

Communication & relationship skills

Team player in fast-moving environment

Job description

Join the team behind iconic brands like Andrex®, Kleenex® and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

This role will be part of Kimberly Clark's International Family Care and Professional (IFP) business—an organization rooted in purpose and innovation that has built a legacy with global impact. As Kimberly-Clark forms a strategic partnership with Suzano to create a world-class international tissue and professional products company, this role is proposedto transferto the new venture once the transaction closes, anticipated in mid-2026, subject to consultation and other applicable legal requirements. This is a rare opportunity to help shape a new global leader backed by two industry powerhouses. You’ll be part of a high-potential business that combines Kimberly-Clark’s iconic brands and commercial excellence with Suzano’s industrial and sustainability leadership.

Are you ready to take your career to the next level in a dynamic, high-impact role? We’re looking for aKey Account Managerto join our successful, fast-paced team. This is a unique opportunity to play a critical role in accelerating the team’s impact on the business while developing your career within a world-class organisation.

About You

You perform at the highest level possible, and you appreciate a performance culture fuelled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

The Role

• Managing a portfolio of large, mostly national EU customers (across the FM and HORECA sectors)

• Able to build clear annual plans that enable both retention and growth of the customer business with KC

• Leverages Business Intelligence/ Market Insights to develop pipelineto target and engage customers to drive marketpenetration.

• Collaborates with Channel Team and Channel partners to initiate / buildrelationship with the prospective endcustomers.

• Works closely with the EU customer team to ensure activation of the new business wins through the Key Accounts

• Brings insights from customer meetings to inform the customerjourney, product/ innovation roadmap and marketingprograms.

• Typically working on customers over £250k of annual spend

• Embraces digital technology (video, social media, eCommerce) toidentify leads and businessopportunities.

Skills and Experience

• Experience of managing a cross functional team of senior external stakeholders in either a Key account function or equivalent.

• An individual with strong commercial and negotiation skills

• A Strategic thinker with good business acumen

• Data-driven decision-making ability and strong analytic skills.

• Customer-centric mindset

• Excellent communication and relationship skills

• A team player who thrives in a fast-moving, high-performance environment.

And finally, the fine print.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

This role is available for local candidates already authorized to work in the UK only. Kimberly-Clark will not provide relocation support for this role.

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