Key Account Manager

Xenon arc; United States; Remote; USD 125,000 - 130,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Manager to drive strategic sales and growth. This role focuses on nurturing relationships and identifying new business opportunities with key customers. You will leverage your expertise to develop territory sales plans and execute strategic account strategies, ensuring long-term retention and expansion of market presence. Join a forward-thinking company that values innovation and offers competitive benefits, including comprehensive health plans and a 401k with company match. If you are passionate about customer success and have a knack for building partnerships, this is the perfect opportunity for you!

Benefits

Medical insurance

Vision insurance

401(k) with company match

Paid holidays

Vacation & sick time

Free parking options

Qualifications

• 5+ years of experience in account management or business development.
• Strong negotiation and communication skills.
• Experience in a B2B environment is a plus.

Responsibilities

• Build and maintain long-term relationships with assigned customers.
• Develop and execute a territory sales plan.
• Record all customer interactions in CE CRM.

Skills

Account Management

Business Development

Negotiation

Customer Relationship Management

Sales Strategy

Education

Bachelor's degree in STEM or Business Administration

Tools

CE CRM

Job description

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

The Key Account Manager is the primary point of contact for a set of defined strategic customers and responsible for maintaining and growing base book of business, identifying new business opportunities, building strategic partnerships, and expanding our market presence. The role focuses on nurturing existing relationships, driving new opportunity conversion with existing or prospective customers, addressing customer needs, and ensuring long-term business retention and growth.

FLSA Classification

Exempt

Reports to

Commercial Director

• Build and maintain long-term, trusted relationships with assigned customers & prospects.
• Serve as a strategic advisor, understanding customer business goals and objectives while proactively addressing customer issues, concerns, or complaints with a sense of urgency.
• Regularly meet with customers to review base performance and identify new growth opportunities.
• Actively seek opportunities to expand wallet share within existing accounts.
• Deliver biannual in-person customer business reviews on key strategic accounts.

Sales Planning & Strategy

• Develop and execute a territory sales plan in line with company goals and market trends.
• Develop and implement strategic account plans for key customers.
• Maintain a deep understanding of industry trends, competition, and customer needs.
• Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions.

Negotiation & Closing

• Prepare and present proposals, negotiate terms, and close deals to meet or exceed sales territory quotas.
• Build long-term relationships with customers to foster loyalty and repeat business.
• Handle customer objections effectively and turn challenges into opportunities.

CE CRM Data Management & Reporting

• Record all customer interactions, progress, and follow-ups in CE CRM to ensure accurate data
• Maintain an up-to-date sales pipeline in CE CRM
• Prepare sales forecasts & performance reports for the Commercial Leader
• Analyze sales data to identify trends & opportunities for improvement

Pipeline & Opportunity Management

• Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CE CRM
• Qualify leads based on specific criteria and prioritize high-potential opportunities
• Consistently follow up with prospects to nurture them through the sales process

Basic Qualifications

• Bachelor’s degree in STEM disciplines or Business Administration, Management, or relevant work experience in a technical field
• 5+ years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus!
• CRM experience
• Proven experience in strategic relationship management, including effective communication and negotiation skills.
• Experience in customer management and pipeline development • Entrepreneurial spirit to drive strategic sales and growth.
• Strong team player; motivated and extremely customer centric
• Must be willing to travel to customer sites
• Experience sales in food ingredient sales to finished food manufacturers in the food and beverage space(advantage).
• Located in Greater Chicago Area

We offer competitive benefits: 2 medical plans offering with generous employer contributions,

100% employer paid dental, and vision for employees, a 401k with company match, free parking options, paid holidays, vacation & sick time!

Location & Commitments

• Full-time, permanent
• Remote position

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer
• Must be able to operate a motor vehicle

Travel Required

• Up to 20%: Travel required as needed to visit customers. Mileage reimbursement is offered, following state and federal guidelines.

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Customer Service

• Industries

  Chemical Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Disability insurance

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