Key Account Manager

Alan; United States; Remote; USD 101,000 - 146,000; Full time

Benefits offered by this job

Equity rewards

Flexible office

Top equipment

Flexible vacation

Health insurance

Commuter benefits

Training budget

Coaching program

Parental leave

Job summary

Alan is hiring a Key Account Manager to oversee strategic Public Sector accounts and foster long-term partnerships across France. You will work with C-level stakeholders, navigate complex organizations, and drive adoption of Alan’s health prevention platform.

You’ll collaborate with product and sales teams, analyze usage data, and craft tailored solutions that deliver value to ministries and public entities while maintaining profitability for Alan.

Qualifications

• At least 6 years in a customer-facing role with frequent C-Level interactions.
• Full working proficiency in French (excellent oral and written communication).
• Advanced level in English.
• Experience with very large organizations and unions is a plus.
• Tact and empathy for negotiation with stakeholders.
• Expert in positive lobbying and building long-term relationships.
• Analytical and able to present data-driven insights to clients.
• Strong active listening and effective follow-up messaging.
• Growth mindset and understanding of the health insurance market.
• Based in Paris, Bordeaux, Marseille or Annecy, or willing to relocate.

Responsibilities

• Handle a portfolio of strategic Public Sector accounts.
• Build and maintain relationships with key stakeholders and drive adoption of Alan.
• Identify signals of dissatisfaction and implement solutions.
• Ensure onboarding of new accounts and position Alan health partner offerings.
• Analyze consumption reports and present during business reviews.
• Identify and execute initiatives to engage existing customers.
• Renegotiate contracts to balance value and profitability.
• Contribute to product and service evolution by voicing customer needs.

Skills

C-Level communication

French fluency

English proficiency

Large organization experience

Negotiation

Stakeholder management

Data analysis

Active listening

Growth mindset

Public sector experience

Job description

Health can’t wait

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

The Key Account Management Team

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+.
We are looking for amazing people to help us take care of our growing pipe on Public Sector accounts (Ministries and other public entities).
Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.
We move fast, with a lot of ownership, and are proud to tackle big problems!

Is it you we’re looking for?

As a Key Account Manager, you will:

• Handle a portfolioof strategic accounts in the Public Sector

• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

• Proactively identify potential signals of dissatisfaction and implement solutions to answer them

• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

• Analyze and present consumption reports to customers through business reviews

• Identify and execute out-of-the-box initiatives to engage our existing customers

• Renegotiatecontracts to guarantee both great value for money to our customers and sustainable profitability

• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams
  

You would be a great fit at Alan if most of this sounds like you:

• You have at least 6 years of experience in a customer-facing role including frequent interactions with C-Levels

• You have full working proficiency in French (excellent oral and written communication)

• You have at least advanced level in English

• You are experienced in dealing with very large organizations and potentially with unions

• You have the tact and empathy that make great negotiators

• You are an expert in positive lobbying with key stakeholders and create long-term relationship based on trust and transparency

• You are very analytical, very comfortable with presenting deep data analysis to clients and solving complex problems

• You have great active listening skills and are a master in the art of crafting the right follow-up message

• You have a growth mindset: you are able to adapt to new trends and to develop an in-depth understanding of the health insurance market

• You are currently based in (or willing to relocate to) Paris, Bordeaux, Marseille or Annecy.

It is nice to havea previous experience in Insurance or any industry linked to benefits. Having experience with or within the Public Sector space is also a nice to have.

For this opportunity, we are aiming to hire within the C1-E level range.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.

• Flexible Office. Amazing office space at our Paris HQ or sponsored co-working hubs in Bordeaux, Bordeaux, Marseille or Annecy.

• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.

• Flexible vacation policy and flexible working hours. Organize your time as you wish.

• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).

• Transport. Country-specific commuter benefits.

• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.

• Personal growth through coaching: At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.

• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.