Key Account Manager

Cromwell Group (Holdings) Ltd; Tipton (IN); On-site; USD 54,000 - 81,000; Full time

Benefits offered by this job

Company car

Enhanced pension contribution

20 days leave + Bank Holidays

Job summary

Cromwell is seeking a proactive Key Account Manager to drive growth by managing a portfolio of key customer accounts and developing long-term relationships. You will work with technical specialists and branch colleagues to deliver tailored solutions and identify new opportunities to increase market share.

Responsibilities include creating account plans, providing exceptional service, and monitoring market trends to identify growth opportunities.

Qualifications

• Proven experience in a target-driven sales or key account management role.
• Strong track record of building and developing long-term customer relationships.
• Excellent communication, negotiation and influencing skills.
• Commercial awareness with the ability to identify opportunities that deliver value for both the customer and the business.
• Strong planning and organisational skills, with the ability to manage multiple priorities.
• A full UK driving licence and willingness to travel regularly within your territory.

Responsibilities

• Manage and grow a portfolio of key customer accounts, building trusted, long-term relationships.
• Identify and develop new business opportunities to drive sales growth and increase market share.
• Deliver tailored solutions by working collaboratively with technical specialists and branch colleagues.
• Develop account plans that maximise customer value, retention and profitability.
• Act as the primary point of contact for your customers, providing exceptional service and support.
• Monitor market trends and customer requirements to identify opportunities for continuous growth.

Skills

Key Account Management

Sales

Negotiation

Communication

Planning

Tools

CRM software

Job description

As our new Key Account Manager, you'll play a key role in driving business growth by developing strong, long-term partnerships with some of our most valued customers. Managing a portfolio of key accounts, you'll identify opportunities to grow existing business, win new opportunities and deliver tailored solutions that help our customers achieve their goals.

Working closely with our technical specialists, branch network and wider sales teams, you'll become a trusted advisor to your customers, understanding their challenges and providing value beyond products. If you're passionate about building relationships, delivering exceptional customer experiences and achieving commercial success, we'd love to hear from you.

Some of your key responsibilities:

• Manage and grow a portfolio of key customer accounts, building trusted, long-term relationships.
• Identify and develop new business opportunities to drive sales growth and increase market share.
• Deliver tailored solutions by working collaboratively with technical specialists and branch colleagues.
• Develop account plans that maximise customer value, retention and profitability.
• Act as the primary point of contact for your customers, providing exceptional service and support.
• Monitor market trends and customer requirements to identify opportunities for continuous growth.

What do I need to be successful in this role?

• Proven experience in a target-driven sales or key account management role.
• A strong track record of building and developing long-term customer relationships.
• Excellent communication, negotiation and influencing skills.
• Commercial awareness with the ability to identify opportunities that deliver value for both the customer and the business.
• Strong planning and organisational skills, with the ability to manage multiple priorities.
• A full UK driving licence and willingness to travel regularly within your territory.

What's in it for me?

• A competitive salary alongside a monthly commission scheme that rewards your success.
• Company car.
• Enhanced employer pension contribution.
• 20 days annual leave entitlement plus Bank Holidays. We also offer the opportunity to purchase additional annual leave should you need a little extra time.
• Enhanced Maternity & Paternity pay to support you and your family during life's important moments.
• A company-funded Healthcare Cash Plan, giving you access to everyday healthcare benefits.
• Employee Assistance Programme (EAP), providing confidential support whenever you need it.
• Additional benefits including Cycle to Work, Company Sick Pay, employee discounts and discounted Cromwell products.

Who are Cromwell?

No matter where you are in your career – or where you want to be – we're here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we're all individuals with unique backgrounds and personalities, but we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.

Cromwell has been established for over 50 years and is one of the UK's leading suppliers of industrial tools, maintenance, repair and operational products. We provide our customers with an unrivalled range of products and technical expertise, helping businesses across a wide range of industries operate safely, efficiently and effectively.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people and ensures we treat each other and our customers with respect. We value different perspectives, encourage innovation and create a workplace where everyone feels able to contribute, develop and succeed.

About Cromwell

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

Information for Recruitment Agencies

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please [e-mail]